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BMW of West St. Louis - Service Center

3.6

11 Lifetime Service Reviews

14417 Manchester Road, Manchester, Missouri 63011

11 Reviews of BMW of West Saint Louis - Service Center

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October 24, 2018

"Awesome Service"

- Sweetnesskn

Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to feel comfortable at BMWWC it was my first time in for service and he made sure I was very well taken care of. He also came back to check on me after he placed me in the hands of the service dept. Way to go Mr. Linzie F. Sr. for the Red Carpet treatment. Thank You I will definitely recommend Mr. Linzie F Sr. And and BMW OF WC dealership. Thank You Guys 😊

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Recommend Dealer
Yes
Employees Worked With
Linzie Foster
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cindy
Oct 25, 2018 -

BMW of West St. Louis responded

Linzie and the team are always ready to assist our customers. We are so glad that you got the chance to work with him. Thank you for your feedback and we appreciate your business!

October 15, 2018

"With new ownership, service is horrible!!"

- Im2tuf

I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I received proper wheel alignments. After year three, I requested BMW do whatever was necessary for me to quit returning every year with this same issue. I was told again, new tires, new wheels and 4 wheel alignment. So I did. A year later, same issue! Replaced again!! This year, same issue!!!! This time I went somewhere else and found out Rear Shocks were my issue. Another wheel alignment, new tires, and this time rear shocks. Management had no compassion for these mishaps and told me there was absolutely nothing they could do about it. I think his name is Brandon. I have been a customer at West County BMW over 10 years and NOW service is horrible

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Recommend Dealer
No
Employees Worked With
Jeff Daniels
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Rea
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 16, 2018 -

BMW of West St. Louis responded

Unfortunately we have checked you service history and see that the replacement of the wheels and tires are due to impact. Much like a car accident that damages a fender or bumper, those repairs are not covered by way. We suggest you contact you insurance company in which most policy’s cover accidents. From the desk Elliot Silk

October 09, 2018

"Worst BMW dealership "

- ericah925

BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my bmw's in for service. I was told that vehicle needed over a thousand repairs. Took it to AutoHaus, I was told no repairs were needed. BMW of West St. Louis are scam artist.

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Recommend Dealer
No
Employees Worked With
Oct 09, 2018 -

BMW of West St. Louis responded

Hello, we are sorry to hear that you were not satisfied with your service experience. Please know that we want to make things right and we are currently looking into your situation. We invite you to contact our Service Director, Elliot Silk at esilk@suntrup.com if you’d like to further discuss the situation.

September 22, 2018

"Helpful & Knowledgeable"

- smistrih

Johnny is a very knowledgeable person in his field, or should I say, a genius. As a close friend of his, he never looked down on me for having less knowledge about cars, or explained anything to me with mockery. I never had a BMW on my vision board and now, because of him, I am planning on buying one in my life time (hopefully an i8). You can tell he's passionate about cars with the way he talks about them, and he's the best adviser to approach. I'm definitely fortunate to know him and call him a friend.

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Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 24, 2018 -

BMW of West St. Louis responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time!

September 19, 2018

"Fast service"

- gretasda1983

Fast service , very good team . Mr.Polo : Thank you so much for your patient. I was so happy and thankful with this employee who has a very excellent experience.

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Recommend Dealer
Yes
Employees Worked With
Jhonny Polo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

BMW of West St. Louis responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

July 12, 2018

"Excellent customer service"

- Shelby9

First time for service, they made me feel welcomed and treated me respectfully, our service advisor, Ty went out of his way to make sure we had a pleasant experience would definitely recommend them.

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Recommend Dealer
Yes
Employees Worked With
Ty
Jul 13, 2018 -

BMW of West St. Louis responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

May 03, 2018

"Great Customer Service from Brian & Team"

- C.Mack

Recently had BMW in for service. Brian accommodated, worked w/our schedule & provided a new loaner. Kept us updated & delivered vehicle as promised. Great job!

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Recommend Dealer
Yes
Employees Worked With
Brian & Chris
May 04, 2018 -

BMW of West St. Louis responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at BMW of West St. Louis! Our team appreciated your business and we hope to work with you again.

April 18, 2018

"Service"

- Kw

Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them.

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Recommend Dealer
Yes
Employees Worked With
Bryan Hiles
Apr 19, 2018 -

BMW of West St. Louis responded

Thank you so much for the fantastic review and kind words for Bryan! We are very lucky to have him on our team and to have you as a customer. It is always a pleasure working with you and we look forward to your next visit!

December 20, 2017

"An awful service experience"

- dm

We tried this dealership for the air bag recall. We called to make an appointment. We had to give the last 7 of the VIN so they could check on the parts, and were told it would be 10 days to get the parts. So we made the appointment to come in after that 10 day window. We arrived at the dealer about 15 mintues early, but getting checked in at the counter given all the conversations going on took closer to 25 minutes. After we were checked in, we were told to wait in the customer area (the repair was to take only an hour), and the service writer came out to meet us. He told us it would take a little over an hour to do the change and to wash the car, so we said we'd head across the street for a bite to eat. We ate and after about an hour and one half we had still heard nothing, so we walked back. We sat for about 20 more minutes and we were texted that we were done, so we responded to the text saying we were in the waiting area. The service writer came out and told us that the work was not done because the part was used on some other vehicle earlier that day and so the process would have to start over. He said that they would come get the car from our house since we lived near by when it did and he'd call when the part was there. And with that we left. After a month we gave up and called another BMW dealer who asked us when we would like to come it. We said the next day, they said, come on, we got there and we were in and out is less than an hour with car washed and everything done precisely as they said it would be. So that left us with a bunch of questions about BMW of West St. Louis. For example, why make an appointment for a car and get the VIN a week or more in advance because the part has to be ordered and then "use the part on another car" the day of the repair, when we've come in. If that DID happen, why not call and tell us, how do they track parts for scheduled service appointments. And even more vexing, why did it take almost 2 HOURS to figure out they didn't have the part! And to cap the insult, promise to call back and then never hear from them again. It sends a VERY powerful message to us that we are not customers that are respected. It would take a very large gesture to get us to visit this dealership again and we have 4 BMWs and that's the only brand we drive and they are just down the road from us. But we'll drive out of our way to be respected and not an after thought.

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Recommend Dealer
No
Employees Worked With
His name tag said Ty I believe.
August 22, 2017

"Simply the best BMW dealership in STL/Illinois"

- Doviipu

I had my BMW looked at by Newbold and it was my worst experience ever!!! So I crossed the water because West Stl had 5 STAR'S NOW I see why!! Ty made my experience Great and easy. Ty was extremely nice and helpful. He made me feel like I was important.. I found a home when it comes to getting a car or getting my car worked on. Thank you Ty

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Recommend Dealer
Yes
Employees Worked With
Ty
Aug 29, 2017 -

BMW of West St. Louis responded

We couldn't be happier to hear that our service team was able to provide you with a great experience! Your recommendation means a lot to us, and Ty will be thrilled to hear your feedback. We look forward to serving you for many years to come!

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