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BMW of West St. Louis - Service Center

3.8

6 Lifetime Service Reviews

14417 Manchester Road, Manchester, Missouri 63011

6 Reviews of BMW of West Saint Louis - Service Center

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July 12, 2018

"Excellent customer service"

- Shelby9

First time for service, they made me feel welcomed and treated me respectfully, our service advisor, Ty went out of his way to make sure we had a pleasant experience would definitely recommend them.

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Recommend Dealer
Yes
Employees Worked With
Ty
Jul 13, 2018 -

BMW of West St. Louis responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

May 03, 2018

"Great Customer Service from Brian & Team"

- C.Mack

Recently had BMW in for service. Brian accommodated, worked w/our schedule & provided a new loaner. Kept us updated & delivered vehicle as promised. Great job!

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Recommend Dealer
Yes
Employees Worked With
Brian & Chris
May 04, 2018 -

BMW of West St. Louis responded

We aim for excellence, and we’re thrilled to hear that you had a fantastic experience with us here at BMW of West St. Louis! Our team appreciated your business and we hope to work with you again.

April 18, 2018

"Service"

- Kw

Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them.

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Recommend Dealer
Yes
Employees Worked With
Bryan Hiles
Apr 19, 2018 -

BMW of West St. Louis responded

Thank you so much for the fantastic review and kind words for Bryan! We are very lucky to have him on our team and to have you as a customer. It is always a pleasure working with you and we look forward to your next visit!

December 20, 2017

"An awful service experience"

- dm

We tried this dealership for the air bag recall. We called to make an appointment. We had to give the last 7 of the VIN so they could check on the parts, and were told it would be 10 days to get the parts. So we made the appointment to come in after that 10 day window. We arrived at the dealer about 15 mintues early, but getting checked in at the counter given all the conversations going on took closer to 25 minutes. After we were checked in, we were told to wait in the customer area (the repair was to take only an hour), and the service writer came out to meet us. He told us it would take a little over an hour to do the change and to wash the car, so we said we'd head across the street for a bite to eat. We ate and after about an hour and one half we had still heard nothing, so we walked back. We sat for about 20 more minutes and we were texted that we were done, so we responded to the text saying we were in the waiting area. The service writer came out and told us that the work was not done because the part was used on some other vehicle earlier that day and so the process would have to start over. He said that they would come get the car from our house since we lived near by when it did and he'd call when the part was there. And with that we left. After a month we gave up and called another BMW dealer who asked us when we would like to come it. We said the next day, they said, come on, we got there and we were in and out is less than an hour with car washed and everything done precisely as they said it would be. So that left us with a bunch of questions about BMW of West St. Louis. For example, why make an appointment for a car and get the VIN a week or more in advance because the part has to be ordered and then "use the part on another car" the day of the repair, when we've come in. If that DID happen, why not call and tell us, how do they track parts for scheduled service appointments. And even more vexing, why did it take almost 2 HOURS to figure out they didn't have the part! And to cap the insult, promise to call back and then never hear from them again. It sends a VERY powerful message to us that we are not customers that are respected. It would take a very large gesture to get us to visit this dealership again and we have 4 BMWs and that's the only brand we drive and they are just down the road from us. But we'll drive out of our way to be respected and not an after thought.

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Recommend Dealer
No
Employees Worked With
His name tag said Ty I believe.
August 22, 2017

"Simply the best BMW dealership in STL/Illinois"

- Doviipu

I had my BMW looked at by Newbold and it was my worst experience ever!!! So I crossed the water because West Stl had 5 STAR'S NOW I see why!! Ty made my experience Great and easy. Ty was extremely nice and helpful. He made me feel like I was important.. I found a home when it comes to getting a car or getting my car worked on. Thank you Ty

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Recommend Dealer
Yes
Employees Worked With
Ty
Aug 29, 2017 -

BMW of West St. Louis responded

We couldn't be happier to hear that our service team was able to provide you with a great experience! Your recommendation means a lot to us, and Ty will be thrilled to hear your feedback. We look forward to serving you for many years to come!

February 11, 2017

"They never return calls."

- Gary

I kept my car for over a week and never bother to call me with a status. When I called I was told my service manager was busy with another customer and he would call me right back. Two hours latter I call back and I again am told they will call me back, still no call back.

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Recommend Dealer
No
Employees Worked With
Tye
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