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BMW of Westchester - Service Center

4.8

35 Lifetime Service Reviews

525 Tarrytown Rd, White Plains, New York 10607

35 Reviews of BMW of Westchester - Service Center

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September 27, 2018

"Thank You "

- Trose76

Had an issue with my X4 and the service staff was quick to discover my problem and schedule me an appointment for service while offering transportation to work during my vehicle being serviced.

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Recommend Dealer
Yes
Employees Worked With
Mark Davis
Oct 01, 2018 -

BMW of Westchester responded

Appreciate the positive feedback!

August 19, 2018

"Great service!"

- Joyfull

Seth did an outstanding job! We were in the middle of a 3 hr trip when we hit a pothole and needed two new tires. Seth was professional, worked with urgency and even ran to bring our car around so we could get back on the road. Awesome experience. Treated us like family. Great job!

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Recommend Dealer
Yes
Employees Worked With
Seth Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

BMW of Westchester responded

Thank you for your kind words! We're thrilled to hear you enjoyed your experience with us and appreciate you taking the time to share! We hope you'll visit us again soon!

June 29, 2018

"Excellent Customer Service"

- brod

After some less than excellent experiences with both BMW sales and service departments, it is refreshing to find a Service Advisor who actually cares about doing a good job. Purchased one car at BMW of Bridgeport and one at BMW of Westchester and after experiences with almost every BMW dealer in Fairfield County, CT as well as BMW of Westchester and Mt. Kisco, Seth is the only reason I continue to service cars at BMW and the only advisor I'll work with. He understands what is happening, keeps the customer updated throughout the entire repair or service process, is never defensive and argumentative, gets the job done, and puts the customer first. I would also highly recommend Asher Trinler at BMW of Westchester for sales for making the purchase process fast and seamless and providing a low pressure buying environment.

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Recommend Dealer
Yes
Employees Worked With
Seth Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

BMW of Westchester responded

Thank you for your kind words and feedback! On behalf of Seth, Asher, and our team - thank you for choosing us and we look forward to you visiting us again soon!

May 11, 2018

"In honor of a great service advisor!"

- fritzfbf

Joe Puleio has been my "go-to" service advisor for close to eight years. His dedication to excellent service is unwavering. He is thorough and efficient, knowledgable and trustworthy, professional yet personable. He is able to explain the technical aspects of the visit in easy-to-understand terms, gives reliable time and cost estimates, and is always open to any additional questions or concerns. I appreciate the courtesy and respect with which he interacts with his customers and colleagues.

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Recommend Dealer
Yes
Employees Worked With
Joe Puleio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

BMW of Westchester responded

We love to hear this! Thank you so much for sharing your experience with us! We really appreciate the 5-star rating.

February 19, 2018

"Seth provided excellent service on my X3"

- Rob55555

Everything was done professionally and I was updated on the process nearly every day with a phone call from Seth. It was a pleasure to work with him.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Seth Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 22, 2018 -

BMW of Westchester responded

We love to hear this! Thank you so much for sharing your experience with us! We really appreciate the 5-star rating.

December 14, 2017

"Ask for Service Advisor Jorge Ghiggia"

- GotoEric

The first snow day of the year and my car-- with just a dusting of snow --is unable to move out of its own way. Nothing like waiting until the last minute to switch off my summer tires to all-seasons. No appointment and not sure if the dealer can schedule me in. Until I met with Jorge. "Not a problem, Eric...I'll call you later today when your car is ready." Before long, Jorge calls to tell me that the tires are on...and they also came across an engine diagnostic issue that they were able to correct as well. Jorge and his team do what they do very well. Jorge Ghiggia is a top notch service advisor. Thanks Jorge!

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Recommend Dealer
Yes
Employees Worked With
Jorge Ghiggia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 18, 2017 -

BMW of Westchester responded

We love to hear this! Thank you so much for sharing your experience with us! We really apprecaite the 5-star rating.

December 13, 2017

"Excellent Service!"

- Stu K

Jorge Ghiggia, my service advisor, took very good care of me. He quickly did the initial paperwork, provided me with a shuttle to white plains mall, called me immediately when my car was ready and quickly got me into my freshly cleaned vehicle and had me on my way. All with a smile. Treated me like a V.I.P. Greatly appreciated!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Ghiggia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 13, 2017 -

BMW of Westchester responded

We're very happy to hear this. Thank you so much for sharing your experience with us and for the amazing 5-star rating!

December 06, 2017

"Great service at Westchester BMW"

- Jessica Elkhatib-Hynes

Jorge Ghiggia goes above and beyond to take care of his customers. I have been a customer at Westchester BMW for 10 years, and I would never go anywhere else.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Ghiggia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2017 -

BMW of Westchester responded

Thank you so much for your continued support and business! We really appreciate it!

November 13, 2017

"Excellent Service Each Time I'm There"

- rick1601

My first BMW I brought from Texas Direct Auto, but I live in Bronx and was looking for a dealer that is honest. Well I got my wish when I visited BMW Of Westchester and met Micheal Ready for the first time. He has detailed knowledge where BMW is concern, and most important I trust decision each time. You simple tell him your problem and he has a solution. My second BMW I brought at BMW of Weschester, Sales Person Joey excellent sales person. Micheal, my Service Person, always is an expert with my 2013 BMW 750 LI xdrive. He is very knowledgeable, and each time I visited his office he always give excellent service. My car is always spotless when he returns it to me, and complaint has always been resoled to my satisfaction. Most important I never think twice to leave my car there.

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Recommend Dealer
Yes
Employees Worked With
Michael Ready
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2017 -

BMW of Westchester responded

Thank you for putting your trust in BMW of Westchester! Also- Thank you so much for this great review and feedback! We strive daily to make sure our customers have a great experience and we are so happy to see this was achieved in your service. If we can ever be of assistance please do not hesitate to contact us.

October 25, 2017

"Great personality, service oriented "

- Bw

Eli was friendly, professional and had a very nice sense of humor. My car issue was taken care of in a reasonable time with caring service.

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Recommend Dealer
Yes
Employees Worked With
Eli Cucullo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 30, 2017 -

BMW of Westchester responded

Thank you for this great 5-star rating! Eli is a true asset to our team and we're happy he made this a positive experience for you.

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