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BMW of Westlake
Westlake, OH
3,879 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,879 reviews
April 08, 2024
The car buying experience was pleasant. Jimmy was great at listening and understanding what I was looking for. As a first time BMW driver, he was patient explaining before the test drive an Jimmy was great at listening and understanding what I was looking for. As a first time BMW driver, he was patient explaining before the test drive and answered all my questions. When it was discovered the car I bought had a defect before transfer, Jimmy anticipated my needs and limitations and set me up with the perfect loaner that I was comfortable driving for a couple of weeks. Very grateful for that. Timing expectation was established. Communication was timely when I emailed and texted questions, as well as follow with the repair. More
by LS
Employees Worked With
Helpful April 07, 2024
Very pleasant customer service experience. Brittney was very professional and kept me informed of my vehicle while I waited for service. I will be back! Brittney was very professional and kept me informed of my vehicle while I waited for service. I will be back! More
by Teri Caudill
Verified CustomerEmployees Worked With
April 06, 2024
Fast and professional care for the vehicle and the owner. Upfront and honest as to our needs and what was not needed. Upfront and honest as to our needs and what was not needed. More
by CMERRIMAN1
Employees Worked With
April 03, 2024
Excellent care of me and did a great job explaining and giving me quotes thank you giving me quotes thank you More
by GINAHASROUNI
Employees Worked With
April 02, 2024
In for valve replacement, they were very accommodating with my schedule Service was very good with my schedule Service was very good More
by KRAY44107
April 02, 2024
Brittany is a pleasure to work with Brittany is honest and very punctual, very professional and very punctual, very professional More
by David.pasters
April 02, 2024
It was great Brittany is the best It's always a pleasure bringing cars to brittany bringing cars to brittany More
by David.pasters
April 02, 2024
Always a pleasure to work with everyone at the dealership! I appreciate their integrity whether I'm buying a car or handling maintenance issues. dealership! I appreciate their integrity whether I'm buying a car or handling maintenance issues. More
by ccb11
April 02, 2024
Brittany is great Brittany the service person is the best in the business honest,up front in the business honest,up front More
by David.pasters
April 02, 2024
Brittany is always tentative with any issues updates and very knowledgeable when it comes to cars and a pleasure to work with very knowledgeable when it comes to cars and a pleasure to work with More
by David.pasters
