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BMW of Westlake
Westlake, OH
3,877 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,877 reviews
April 01, 2020
Always great service. We appreciate that the staff is always helpful and professional. Keep up the great work and we look forward to seeing you next time. always helpful and professional. Keep up the great work and we look forward to seeing you next time. More
by MoonBMW.
Verified Customer
Helpful March 28, 2020
Excellent experience...as always! We recently purchased a new vehicle and had an excellent experience from start to finish. John Caruso did a fantastic job keeping us informed post-sal We recently purchased a new vehicle and had an excellent experience from start to finish. John Caruso did a fantastic job keeping us informed post-sale up to delivery and Mike Niedzwiecki in finance made the paper work at the end of a sale a breeze. More
by s14mohr
March 26, 2020
The staff is always friendly, kind, and professional. Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! Work on my vehicle was completed in timely manner. Service department at BMW Middleburg Heights feels like family! More
by JWOLF30
March 20, 2020
Could not deliver the car on a Saturday because BMW services where down. Delivered on Monday and still didn't charge the I3 battery to full. services where down. Delivered on Monday and still didn't charge the I3 battery to full. More
by kingberlin2002
Employees Worked With
Greg Kasmer
March 20, 2020
First class, friendly, easy to work with. I would recommend this dealership to any of my friends. John, particularly, is a low pressure salesman who knows his products very well. recommend this dealership to any of my friends. John, particularly, is a low pressure salesman who knows his products very well. More
by BRIANGREENFIELD
March 20, 2020
Outstanding customer service Jimmy Laumer's professionalism and knowledge made the buying experience very easy! The staff is courteous and responsive. They have built a culture o Jimmy Laumer's professionalism and knowledge made the buying experience very easy! The staff is courteous and responsive. They have built a culture of customer service; the strong leadership was apparent. More
by KurtS
Employees Worked With
March 19, 2020
Travis was our sale person,he was very professional and helped us with all the questions and problems we could have,it was great experience,I highly recommend BMW of Westlake and Travis Conner,thank you! helped us with all the questions and problems we could have,it was great experience,I highly recommend BMW of Westlake and Travis Conner,thank you! More
by mag38ny
Employees Worked With
Travis Conner
March 19, 2020
Outstanding From finding the "right' car for me (Fred), executing the offer (Jerry), to managing the mountain of paperwork to sign (MIke) - it was quick, painless From finding the "right' car for me (Fred), executing the offer (Jerry), to managing the mountain of paperwork to sign (MIke) - it was quick, painless, and as always top notch! This is the fourth BMW I have purchased (last two with this dealership) and I would not even consider going elsewhere to make this purchase. I must also say, that the "orientation to the vehicle" by Dirk was one of the best I have ever had -- actually feeling like I "knew' my car when I drove it off the lot. There is a reason this has been the top dealership for the past 5+ years!! Simply outstanding. More
by Lynnie
March 18, 2020
Travis was easy to work with, he made sure to explain everything that I didn’t understand and also answered all of my questions within minutes, I will for sure be recommending BMW of WestLake and Travis everything that I didn’t understand and also answered all of my questions within minutes, I will for sure be recommending BMW of WestLake and Travis to anyone I know looking for a vehicle More
by brooksy333
Employees Worked With
Travis Conner
