BMW of Westlake

Customer service was pretty good, but there was a slight communication issue that had me wait for a couple of hours before signing all of the important paperwork. It's nice to be surrounded by such example communication issue that had me wait for a couple of hours before signing all of the important paperwork. It's nice to be surrounded by such examples of automotive excellence, but I can only look at so many of the same car before the novelty thins. Being that the vehicle purchased was a BMW, it was bound to cost more than the average vehicle, and my trade had lots of miles on it, so I wound up making the purchase with a bit more negative equity than anticipated. Still, the product is excellent and it's not the first time I purchased from Ganley; I hope to be able to make another purchase from Ganley in 3 or 4 years. More

My husband and I were easily able to view the pre-owned selection via Ganley's website. When we called Shawn, we knew exactly which car we wanted to test drive. Shawn was unavailable the day we came in, bu selection via Ganley's website. When we called Shawn, we knew exactly which car we wanted to test drive. Shawn was unavailable the day we came in, but Jerry took care of us exceptionally well. As a side note-- it was a cold, blustery afternoon and after we arrived the pre-owned salesroom became swamped with customers. Jerry handled everything with patience and ease. There was no pressure selling at any time. At one point, Adam Moon, GSM, assisted us as well (paperwork). He, also, was very professional. On the day we came to pick up the car, Mike Hall (financing) was suffering a very bad cold but was able to treat us very professionally and did not pressure sell the financing extras. If there is anything at all to 'complain' about it was that the car should have been detailed more thoroughly-- it was not swept out or dusted when I drove it home. Aside from this small item, we are very happy that we purchased from Ganley! More

Very good experience both in the sales and service departments.Did end up buying a car, pretty easy going, got what I came for and am very pleased with my decision. I would recommend to my friends. En departments.Did end up buying a car, pretty easy going, got what I came for and am very pleased with my decision. I would recommend to my friends. Enjoyed every minute. Excellent team to deal with. World class care team. Will be back. John More

BMW was at the bottom of our list and my wife did not particularly like the car we saw at the 2012 Cleveland Auto Show. I've had my eyes set on an Audi A4 for over a year but was really put off by the a particularly like the car we saw at the 2012 Cleveland Auto Show. I've had my eyes set on an Audi A4 for over a year but was really put off by the arrogant sales staff down the road from this dealership. We stopped at Ganley BMW over the weekend only because it was the closest to where we were coming from with the intention of just testing out the car. The deal was irresistable and Ken and Mike were just a pleasure to deal with. They were very friendly and really took the time to explain the features of the car we were looking at and answered every single question we had. In the end, we never made it to another dealer. Picked up my new car today and I drove away feeling that I did well! I would highly recommend Ken and Mike if anyone asks me. More

Let me just say: I have been searching for either a Let me just say: I have been searching for either a Mercedes Benz or a BMW and when I decided to go to Ganley BMW I met with: Shawn Redic and I must Let me just say: I have been searching for either a Mercedes Benz or a BMW and when I decided to go to Ganley BMW I met with: Shawn Redic and I must say it was the most enjoyable experience I have every had with buying a car and this was by far the most expensive car I have ever purchased. Shawn was so professional and whitty and it just made the entire experience a pleasure. It was easy and when he said from the beginning, Don't worry I'll take care of you well guess what? He did. It was no pressure. Painless. So Smooth. Awesome Salesman! The team there is incredible. So warm and friendly and that is so important to me. You Rock Ganley BMW! More

This is the 3rd BMW I have purchased from Ganley BMW. This was my first experience with Jerry Mancini and he did a superb job. I can recommend both Jerry for sales and the service department. The servi This was my first experience with Jerry Mancini and he did a superb job. I can recommend both Jerry for sales and the service department. The service department has also been great. They even helped us fix a problem without coming in! More

I bought my CPO BMW on the internet, and live in Cinti. Fred/Jerry both made the transaction smooth and easy. Their professionalism, promptness in returning calls (negotiation/paperwork/fax) and flexibili Fred/Jerry both made the transaction smooth and easy. Their professionalism, promptness in returning calls (negotiation/paperwork/fax) and flexibility exceeded all my expectations. In person the dealership looked great and all cars were attractive and clean. The paperwork glitch was a non-event and the car overview was thorough and well-paced. Looking back there was no dread or frustration like past auto purchases. Everything a purchase should be - smooth. More

This is my second purchase from Ganleys BMW and again recieved excellent customer service. Friendly, approachable and professional, all my concerns were addressed immediately and made sure I was happy wi recieved excellent customer service. Friendly, approachable and professional, all my concerns were addressed immediately and made sure I was happy with the purchase. Highly recommend. More

Recent college grad - dealt with both Frank Steffen & Brooks Rorapaugh. Purchased a 2012 328i. Both were very professional & made for a pleasant buying experience. I would recommend them/this dealersh Brooks Rorapaugh. Purchased a 2012 328i. Both were very professional & made for a pleasant buying experience. I would recommend them/this dealership to friends & family. More

I visited several BMW dealerships in search of a new BMW. John Caruso at Ganley was very patient with me. He educated me on the different makes of BMW's and their pricing. I was interested in a 328 or 335, b John Caruso at Ganley was very patient with me. He educated me on the different makes of BMW's and their pricing. I was interested in a 328 or 335, but I had a limited budget. I wanted a new BMW, but quickly discovered my budget would not work with a 2012 BMW. John went the extra mile and found me a "loaner" - never titled 2011 328. The car was exactly what I wanted for a price I could afford. Once I finalized the purchase, John took the time to walk through all options on the car including the nav system. More