BMW of Westlake - Service Center

This was my second time at this dealership because a part needed to be ordered and Christian let me know it was in. Christian was my first contact also. He is definitely an asset to your organization, plea needed to be ordered and Christian let me know it was in. Christian was my first contact also. He is definitely an asset to your organization, pleasant, professional, and knowledgeable. I look forward to working with him, but, hopefully not too often! More

very polite and knowledgeable,car was returned clean and repaired. they took care of everything that was needed.would definitely return. Plus close to home. repaired. they took care of everything that was needed.would definitely return. Plus close to home. More

Special thanks to Cassie for quickly ordering and replacing a defective key fob. The service appointment was handled quickly, while I waited, and everything worked perfectly after the new key was pro replacing a defective key fob. The service appointment was handled quickly, while I waited, and everything worked perfectly after the new key was programmed. I can't ever say enough good things about Cassie and the entire service department at the Middleburg Hts. Service Center. More

Great people. Great service. Christian, Cassie and Zack great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. T great people. Thank you very much for everyone's help. I hope they will continue to treat my car as thiers. BMW Middleburg heights are good people. Thank you More

Very pleased with the Service that I received. They explained everything and were very nice. The work was excellent! And affordable! I will return to them again. explained everything and were very nice. The work was excellent! And affordable! I will return to them again. More

Had my brakes, rotors and tires replaced. The car runs like a dream now. Cassie in the service department was great to work with. Received a loaner car for the all day service. like a dream now. Cassie in the service department was great to work with. Received a loaner car for the all day service. More

Cassie does a great job and has a very pleasant attitude. I enjoy talking to her every time I contact BMW. She gets everything done that needs to be done. She is a great Service dept member. Thank you I enjoy talking to her every time I contact BMW. She gets everything done that needs to be done. She is a great Service dept member. Thank you More

Job well done by Christian and his guys. Great atmosphere in the shop.Great communication skills by everyone I talked to. I could've used a loaner though😃 in the shop.Great communication skills by everyone I talked to. I could've used a loaner though😃 More

Had a well organized, overall successful service visit. Was treated well, moved through the process quickly from friendly and helpful bmw team members. Positive experience and will be back Was treated well, moved through the process quickly from friendly and helpful bmw team members. Positive experience and will be back More

I have been using them to service my vehicles for 14 years. They always take care of me. Excellent and prompt service, friendly and helpful staff. years. They always take care of me. Excellent and prompt service, friendly and helpful staff. More