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BMW of Westlake - Service Center

Westlake, OH

4.8
1,486 Reviews

1,486 Reviews of BMW of Westlake - Service Center

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September 07, 2023

I appreciated the consistent communication (updates) on the status of my car. When a loaner car wasn’t available, transportation was provided. Thank you! More

by BOHRER.8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

BMW of Westlake responded

Thanks for the positive review!

September 07, 2023

Did an excellent job taking car of my car. Very nice waiting room and staff. More

by rggraber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

September 07, 2023

Brittany is fantastic! She is the glue that holds a place together! Always nice, always professional and willing to talk to you as a person! More

by huskergw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

September 04, 2023

Great customer service! I would recommend this dealership for service to my friends and family! More

by Sherryk4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

BMW of Westlake responded

Thanks for the positive review!

September 02, 2023

I have always had great service. I appreciate when my sales person stops to say hello. Service is efficient and convenient. More

by Laura L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

BMW of Westlake responded

Thanks for the amazing review!

September 02, 2023

Brittaney and Matt were very professional to work with and the mechanic who worked on my car was awesome! I really liked the 30 second video on the overall of my car. Plus, I loved that you guys & gals re More

by EUNICEGIRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : E. Lucas - Certified Technician
Sep 05, 2023 -

BMW of Westlake responded

Thank you for the awesome review!

August 31, 2023

Mathew was very helpful with getting my car fixed and went a extra mile when certain things wasn't done made me a very happy customer More

by QUONBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

BMW of Westlake responded

Thanks for the positive review!

August 31, 2023

Brittany is a great help. She is knowledgeable and responsive. I trust her and she is a real asset to the dealership. More

by COLLIN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

August 30, 2023

Corey is a service advisor who goes well beyond his means to assist his clients with exemplary service. He is the best I've had in my 50 years of owning vehicles. More

by terfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

August 27, 2023

The staff at the Westlake dealership was very courteous and polite. They made my time at the dealership very uneventful. The carwash needs improvement. More

by williepro5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

BMW of Westlake responded

Thanks for the positive review!

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