Bachrodt on State Buick GMC

Howard Lindstrom 2017 GMC Sierra Truck Purchase. Sam Ferrille always makes my visit very injoyable. He has great knowledge Of both products I've purchased from the Bachrodt store. Sam was very helpf Sam Ferrille always makes my visit very injoyable. He has great knowledge Of both products I've purchased from the Bachrodt store. Sam was very helpful going over and explaining all the options. I would recommend Sam for all my friends. I have dealt with this dealer ship over 15 years. More

Very easy! Brent was awesome! Made buying a new car very easy... thanks brent. I would def recommend him. Great dealership to work with as well. Thanks! Brent was awesome! Made buying a new car very easy... thanks brent. I would def recommend him. Great dealership to work with as well. Thanks! More

Enclave '14 purchase Sept 2014 This dealership is now at Lou Bachrodt Auto Mall with many brands. We have dealt with them for our new Buicks over the past years and find them to be This dealership is now at Lou Bachrodt Auto Mall with many brands. We have dealt with them for our new Buicks over the past years and find them to be great. Bringing the Buick and GMC brands together with the other brands makes for better showroom, better service area, and better overall experience. If you go to shop for a car, ask for Ron Freeman as he will be courteous, eager to help, truthful, knowledgeable, and follows up on any questions asked. He spent over 2 hours helping us understand the electronics inside the car and set up our cell phone, OnStar, etc. If you go for service, ask for Joe Zito. He takes good care of you and keeps you up to date on what service is needed or discovered to be needed. Great experience! More

FIrst and foremost, I am never one to complain and I am very easy to please as a customer. However, due to my absolutely awful experience(s) with Bachrodt, and the fact that they offered the card advertisi very easy to please as a customer. However, due to my absolutely awful experience(s) with Bachrodt, and the fact that they offered the card advertising reviews, I decided to express my displeasure with them. My first experience was when I lost my keys and was in desperate need of a new key to be made for my vehicle, an obviously desperate situation. My first red flag was when I walked in the front door, there were multiple employees sitting at the cubicles nearby and not one of them looked at me or offered to help. When I stood there and no one acknowledged me, I walked around the lobby eventually finding my way back to the parts area. When I arrived at the parts desk to obtain a new key I was told the system was down. Okay, understandable. They took down my information and assured me I would receive a call by the next morning. I did not. So I called, was told the system was still down and I would receive a call later in the afternoon for an update, and they again took down my information. I did not receive a call once again, and at this point I am still without a key to my car and my car period. I called that next morning again, and was told they had my information and would call me when the key was done. At that point I disregarded Bachrodt and traveled out of town to obtain a new key. I never received a call from Bachrodt either, by the way. Thankfully we had a 2nd car in my family to travel out of town to get the new key! Nextly, I was in need of a replacement part for my car and despite my objections to doing business with Bachrodt, I decided to give them another try. This experience was even worse! I called for the part ahead of time and was told to come in the following day to pick up the part. When I arrived, I had one of the salesmen cut me off in the hallway heading back to parts and he rushed back to the parts desk ahead of me. The parts desk then serviced him before me, when he was only asking about an aftermarket part for a truck that he sold the day before. So I stood there waiting patiently for nearly 15 minutes before the guy at the counter yelled back for someone to come help me. When someone finally came up to help me, he acted he like it was such a chore to service me and have my business. While I was being serviced, the salesmen and the two parts gentlemen all made me feel like I shouldn't be there any my business was annoying to them. They laughed and joked and talked about the parts the salesmen wanted before the employee said "well I should probably go get your part" and walked away. He returned almost 5 minutes later and tossed my part on the counter, asked for my payment, rung me up, handed me my receipt, and mumbled what sounded like "thank you" and then went back to his jokes with the salesmen and fellow parts clerk. I have never, ever, received worse service in my life at any store in any industry, as I have twice now at Bachrodt. I truly am not hard to please at all when it comes to service, a simple thank you and a smile will satisfy me more than enough. Bachrodt has much to learn about customer service, that is for sure. I will never recommend anyone I know to go to Bachrodt for absolutely anything at all. I will be more than happy to travel out of town or pay extra to take my business elsewhere rather than to deal with Bachrodt. Their messages they play while you're on hold are such a joke..."we truly care about your business and customer satisfaction".....what a joke. More

An excellent dealership with integrity. A dealership that is willing to go the extra mile for their customer. I will recommend and use this dealership in the future. is willing to go the extra mile for their customer. I will recommend and use this dealership in the future. More

Randy is terrific! He helped me through the entire process with my car: Brake inspection and oil change. Randy is a pleasure to deal with and very thorough, thanks so much!!! process with my car: Brake inspection and oil change. Randy is a pleasure to deal with and very thorough, thanks so much!!! More

I went in for an oil change and Randy was very helpful, informative and customer friendly. He mentioned I needed a tire rotation coming up soon which he offered to do it that day and give me a rebate back informative and customer friendly. He mentioned I needed a tire rotation coming up soon which he offered to do it that day and give me a rebate back for the oil change / tire rotation. He got the work done in less time then expected. He was great! I would definitely bring my Regal back to Randy to work on next time!! More

I would recommend Bachrodt to anyone. Randy is always an amazing help and makes my service experience a great one. I will always go to Randy because he is so trustworthy and helpful. amazing help and makes my service experience a great one. I will always go to Randy because he is so trustworthy and helpful. More

From the first time we called and spoke with a Melissa, we were treated with respect. She answered all of our questions on a used car that we were interested in. On questions that she could not answer righ we were treated with respect. She answered all of our questions on a used car that we were interested in. On questions that she could not answer right away, she called us back promptly. With the information that we received from Melissa we decided to travel the 1 1/2 hrs to come to look at the used car. We then worked with Sam Ferrille and found him to be very informative and very pleasant to work with. Sam went out of his way to make sure that we were totally happy with our purchase. Everything went so smoothly, Pat was also great to work with for financing. We are very happy with our vehicle and will come back again for our next one. More

While on a trip Randy called me several times because he knew I was having problems. He even had an A/C-Heater tech speak with me. This impressed me. When I returned to this area he was prepared to handl knew I was having problems. He even had an A/C-Heater tech speak with me. This impressed me. When I returned to this area he was prepared to handle my situation. He has always been pleasant, helpful, and honest with me. Now I consider Randy a friend. More