So, I wanted to buy a car for my son, Schyller, who lives in Warwick, RI. I am in New York. I called, spoke to a woman named Callie, explained what I wanted to do (put $5K down, finance the balance under both my name and Schyller's to help build his credit, have the payments taken out of my account), identified a car and told her my son would call. He did call. He was also able to get in there. He was sent to Brandon. Schyller drove the car, liked it. I told him to put some sort of deposit on the car, he was told they wouldn't take a deposit. He updated me. He also said they had run the deal using just him (something I told them I didn't want done) and my $5K down payment. I wasn't happy. Called Brandon the next day. Brandon explained that there was no need to run it with my credit given my deposit. I said fine but I'd still need to OK the deal. We went back and forth on a few things for the car. They wouldn't discount the car at all but did offer to give him a free year of service and re-do the cleaning on the carpets, have the car detailed again. We finally reached a tentative agreement pending the final paperwork. I gave Brandon my American Express at around 5:45 PM Friday the 3rd, with the understanding that it would be charged when Schyller finalized the deal. I had to head out to dinner and my understanding was we would finalize everything the next day. Well, someone from the dealer reached out to Schyller and said we can come and get you, bring you to the dealership and do all the paperwork. When I followed up with Schyller at 8:35 PM he was at the dealership still, they had already had him sign a contract, that contract said nothing about the free maintenance that was offered, gave no indication of how it would be paid for, showed my $5K already added, they had run my card for that. I asked Brendon why this was the way it was and Brandon (who had been moved to the showroom floor two days before) wasn't clear at all with respect to why it had happened that way, said he had to rely on the more senior sales people when it came to how things worked and said he would address all those issues after the fact, that I shouldn't worry. I told him no way I was doing that and asked for my son again. I told him to leave and we'd address the next day. He later told me that one of the managers there that evening had come running over to Schyller when he said he was leaving, because "my Dad calls the shots on this”. And the manager replied “No, you call the shots, your name is on the paperwork”, completely contrary to what I had already communicated. I reached out to Brandon the next day via email, asked him to explain some of the charges on the contract, to refund my deposit until we finalize the sale and that I would look forward to hearing from him. I never did hear from him, although I emailed him multiple times (wanted things in writing at that point). I also reached out to the GM, Mike O’Connell via phone today. I called American Express, told them what had happened, asked how to address it and they said they would notify me if the charge posted, which had to happen first in order to dispute the charge. The charge remained as pending until today, the 8th. By the way, at one point the dealership wouldn’t get Schyller his driver’s license back while he was still shopping for a car, it was being used as a way to keep him at the dealership. Classic bad car dealership move, BTW.