Ball Honda

The sales staff were friendly, non-threatening and informative. They made my car buying experience easy. I even visited the service department and their customer handling was superb. I highly recommend this dealership. Plus, I like that they are not a corporation.

I bought a 2007 honda civic ex thinking I was upgrading my 1999 honda crv and it turns out I was wrong. I had nothing but manufacturer defects (about 4 so far) and when I came in to get help in fixing a crack rim they were unhelpful and gave off the impression that it was not their problem. They told me that since it was an after market product it was not their concern, but it was utterly ridiculous because everything from that car was bought from the dealership. I was outraged for their lack of concern and I wanted to be understanding because I naively thought that Honda takes care of its customers. I was obviously wrong because I sat in that dealership for THREE hours waiting for some kind of result and I came out there only gaining a huge headache for my problems. It took my initiative and complaining the next day to see any results. I highly advise anyone interested in a Honda to not go through this dealership.

I wanted to upgrade my 1999 honda crv, so I bought a 2007 honda civic ex. The car was beautiful, but after a year and 3 months I feel that I have been down-graded to a lemon. I have had 3 manufacturer defects and they just sent me another one in the mail, so now I have to see if that concerns my car. I also have a cracked rim, so I went to the dealership to get it fixed. I was willing to pay for a new rim or to get it fixed, but when I went to the service center to get helped I was treated like a child and sat there for 3 hours with nothing but a headache for my troubles. They offered no suggestion what so ever to help me fix my problem. They passed me on to the manufacturer and that would have been fine,except it took my initiative and my complaints to get anything done. I DO NOT RECOMMEND THIS DEALERSHIP!

I took my 2005 civic, which was under warranty, to them to replace my brake pads. After they were replaced, I noticed a squeaking, so I took it back. They said it was nothing. Then I took it back again, and again one more time. They said it was normal. So, I waited. Now, a year later, I'm not under warranty and have had to pay over 700 bucks because these guys screwed up my brakes and decided to tell me that it was nothing.

I am taking a chance and posting this review even though my sales purchase of 2004 TL was just eight days ago. The tactics and salesmen were professional and exactly as I expected. They made me feel welcome and did not pressure me into purchasing any vehicle I did not want and made no attempt whatsoever to force me into a financing agreement that was unacceptable to me. I shopped around and found other Acura dealers far worce in San Diego. I would recommend this dealership

Service on a 1999 prelude was horrible

The are horrible in taking care of customers.