We decide to purchase a new Sequoia after talking about it for 5 years. We just couldn't seem to let go of the one we had. We bought our first Sequoia from Ballentine Toyota. All major repairs, which were few and some routine services were also done at Ballentine Toyota. The sales department, service department, and all employees have done their jobs well. Our Sequoia has been a great vehicle, never left us stranded, held all we needed for many vacations and shopping trips. So why would we want a new one. We went to buy a new one many times, and I'm sure the sales people were tired of us, because we never purchased one. Just couldn't justify buying a new one when ours was perfectly good. Today we sold it, someone drove away our big baby, we were kind of sad. They got a great car. Now I'm telling you this because that Sequoia we purchased new, off the boat in Charleston, Ballentine went to get it for us. That was 16 years ago, less 17 days. A few hours after our beloved Sequoia was sold, we went to get our new one at Ballentine Toyota. Sadness turned to pure joy! What a difference 16 years makes. As hard a time as we gave them in finding us a new one and getting a good deal, the experience of buying this new Sequoia was pretty much flawless. Tina helped out so much, we didn't make it easy. The new car came in quickly, was ready for pick up and signing paper work was done in record time. Maybe they wanted us out quickly, we didn't make it easy. What can I say. Thank you Ballentine Toyota for selling us that first Sequoia 16 years ago, keeping it well maintained, and selling us another one. See you again in 16 years.