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Baron BMW
Merriam, KS
1,562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,562 reviews
February 22, 2020
Very professional and knowledgeable team! Excellent communication in regard to service updates and pricing. They do not try to sell unnecessary services. Facilities are newly remodeled and clean. Offer communication in regard to service updates and pricing. They do not try to sell unnecessary services. Facilities are newly remodeled and clean. Offers a variety of amenities while waiting. Service loaner vehicles are impeccable. More
by CO
Employees Worked With
Steve Kiper
Helpful February 20, 2020
Very disappointed in the service and lack of communication on status of my car. My car was returned dirty with stickers and writing in front and back windshield communication on status of my car. My car was returned dirty with stickers and writing in front and back windshield More
by Ctwilson2018
Employees Worked With
Ryan
February 20, 2020
Rayan and Michael were great to work with. Both gentlemen were very friendly and knowledgeable. They worked hard to get us the deal we needed which included financing and a good value for our trade. We would were very friendly and knowledgeable. They worked hard to get us the deal we needed which included financing and a good value for our trade. We would definitely recommend Baron to our friends. More
by tblattel
Employees Worked With
Rayan, Michael Matson
February 19, 2020
Great service made promised time of 2 hrs. Great place to wait. Nice remodel. Everything done properly. Glad I own a BMW. GOOD JOB. Go Chiefs wait. Nice remodel. Everything done properly. Glad I own a BMW. GOOD JOB. Go Chiefs More
by pmeiers_99
Employees Worked With
Dont know
January 31, 2020
FREAKING LIARS A dealership experience one would expect at the local Hyundai shop, not BMW. Finance manager literally lied to my face and told me that I had to have A dealership experience one would expect at the local Hyundai shop, not BMW. Finance manager literally lied to my face and told me that I had to have a service contract for the CPO to be honored on my X5. Nightmarish to deal with i.e. unreturned calls, managers passing the buck. On the CPO side, I am on my fourth adviser because of high turnover. Car may have engine oil burning issue-one adviser said to do a consumption test while the other said not needed and that I should expect engine to use a lot of oil. Last car I'll ever buy from these clowns. More
by dlennard
Employees Worked With
Ben Jones, Matt, Finance Dept.
November 16, 2019
Uncaring deceptive sales, nice building, good service For service, I would recommend. For purchasing I would avoid Baron, sales staff top to bottom epitomizes all things BMW has a bad reputation for - sl For service, I would recommend. For purchasing I would avoid Baron, sales staff top to bottom epitomizes all things BMW has a bad reputation for - sleazy, max profit at any cost, arrogant. More
by Joe
Employees Worked With
Zachary Ryder
September 28, 2019
Oil change and service Baron does a great job servicing my BMW. John Strode is very helpful and did everything he could to make my service fit into my schedule. Very friendl Baron does a great job servicing my BMW. John Strode is very helpful and did everything he could to make my service fit into my schedule. Very friendly people and everyone was very helpful. I would definitely recommend them for BMW service. More
by Mark
Employees Worked With
John Strode
July 22, 2019
Terrible in every way Avoid this dealership. Terrible customer service. Hateful staff. Only here because of recall service. Several recalls over the years. Do not use t Avoid this dealership. Terrible customer service. Hateful staff. Only here because of recall service. Several recalls over the years. Do not use this dealership. This place never changes. More
by ECB
Employees Worked With
All of them every time.
July 16, 2019
Very poor customer service! They will try to rob you! DO NOT GO TO BARON BMW! Very poor customer service. I have a 2013 BMW X3. These models have a timing chain issue. Instead of fixing just the timing ch DO NOT GO TO BARON BMW! Very poor customer service. I have a 2013 BMW X3. These models have a timing chain issue. Instead of fixing just the timing chain (approximately 3K), they quoted me 13K for an engine rebuild! There is no way my engine is completely damaged. Once I received the error message on my dashboard I pulled over IMMEDIATELY & had the car towed to Baron. I keep on top of my oil changes and oil level. Another shop quoted me a little over 3k to fix the timing chain. BARON WILL RIP YOU OFF! The service adviser NEVER even spoke to me over the phone. He sent the quote through text message. I called him to talk to him about why I suddenly need an engine rebuild and he never called me back. My husband had to drive to the dealership just to speak with someone. More
by slindgren
Employees Worked With
Ben Jones
July 15, 2019
Wishy-washy sales department and sales manager This is the worst dealership ever they lie and once they’ve sold you a car they don’t care about you afterwords My wife and I leased a car in Decem This is the worst dealership ever they lie and once they’ve sold you a car they don’t care about you afterwords My wife and I leased a car in December and now we are $15,000 upside down will never ever set foot in this bad dealership again More
by Gary and heather
Employees Worked With
All sales
