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Basil Ford

Cheektowaga, NY

4.7
594 Reviews

1540 Walden Ave

Cheektowaga, NY

14225

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594 Reviews of Basil Ford

February 28, 2022

Outstanding friendly personal attention and service. I was seen as soon as I arrived and the job completed quickly. More

by mjfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron in Service.
February 22, 2022

Everything went excellent with my service . Service rep was very helpful. Was in and out in a timely manner More

by Wetz1790
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
February 19, 2022

Excellent service department the always go above and beyond to complete my truck and car repairs in a timely manner. More

by Bcomet315
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
February 18, 2022

Basil fix the noise that I was hearing and I can’t believe how smooth the car ride now so happy More

by Claudette5335
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
February 13, 2022

Very friendly and easy going. Nice to talk with. No pressure and accommodating. Thank you More

by mccullagh285
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McLaughlin, Jess Basil, Cassie Soucia
Feb 15, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

February 12, 2022

Basil Ford offers profession courteous service. Service time was well beyond my expectations.I expect to do more business with Basil Ford! I love my Ford More

by Bobbiesox68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Jemiolo
Feb 15, 2022 -

Basil Ford responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Feb 15, 2022 -

Bobbiesox68 responded

Thank you for your service !

February 11, 2022

First time getting service here. Way better then Dave Smith Ford. Employees are much friendlier. And appear to somewhat enjoy what they do. At Dave Smith the employees must mimic the environment they wor More

by Frustrated Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron in Service
Feb 15, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

February 10, 2022

Rob P, Kevin H and Mike M were great! They made it very easy and problem free. More

by mike_king
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Petrowski, Kevin Hartman and Mike McGill
Feb 15, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

February 09, 2022

Service member Angela was wonderful. She is very knowledgeable and pleasant to deal with. I am not happy with whoever did the inspection. I asked when I brought cat in to please put on inspection More

by Ford Fusion
Recommend Dealer
No
Employees Worked With
Angela. 100%
Feb 15, 2022 -

Basil Ford responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@basilford.com for any further comments.

February 08, 2022

Professional quick and friendly service. Would recommend. My F 150 was in and out. Thanks. More

by jml044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 15, 2022 -

Basil Ford responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

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