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Basil Toyota
Lockport, NY
552 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 552 reviews
August 06, 2017
Good relationship I have purchased two Toyotas from Basil in recent years and have been quite satisfied. Salesman Tim Seacrist has been very responsive and always addre I have purchased two Toyotas from Basil in recent years and have been quite satisfied. Salesman Tim Seacrist has been very responsive and always addressed my questions and concerns. The service department has done a good job on whatever I have brought the cars in for. To be treated decently and get the job done is all that I ask and I have gotten that. The new luxury building, free coffee, wi-fi, etc. are pleasant but would mean little without satisfactory service. I always think that every dealer's service is too expensive but I feel that if I have a problem they will do the best job sorting it out. I would recommend them to ohers. More
by Jack G
Employees Worked With
Don't know the names, Jess Basil
July 21, 2017
Horrible customer service Would never go back. Worst customer service. No one cares and have to fight with everyone to have service issue addressed. Only had issue resolved Would never go back. Worst customer service. No one cares and have to fight with everyone to have service issue addressed. Only had issue resolved after contacting toyota. More
by Tim11
Employees Worked With
Entire service department
July 10, 2017
Above and beyond The service team at Basil did an outstanding job fixing my sun visor that was not a straight forward fix (Do not believe You Tube videos on how "easy The service team at Basil did an outstanding job fixing my sun visor that was not a straight forward fix (Do not believe You Tube videos on how "easy it is to do yourself"). Dwayne and John and Steve were creative and kept my cost to repair it affordable and even stayed late to finish it. I love this team and would not trust my car to anyone else. More
by Marne Harris
Employees Worked With
Steve, John, and Dwayne, Jess Basil
July 06, 2017
Misleading sales associates and poor customer service Poor customer service, misleading sales associates and irresponsible management. I've been purchasing cars for 25 years from various dealerships in t Poor customer service, misleading sales associates and irresponsible management. I've been purchasing cars for 25 years from various dealerships in the area and have had many good experiences outside of Basil Toyota. They are fine as long as you fork over money, but if you have any concerns or issues, you are on your own. I love Toyota vehicles, but my experience with them has been so bad that I stop driving them all together. I don't often post reviews like this so understand that this was so bad that I took time out of my busy schedule just to make others aware and hopefully avoid a similar experience. More
by Donald Carrato
Employees Worked With
James Cain
June 25, 2017
Bought a "certified pre-owned" car that had aftermarket part 2011 Prius had aftermarket wheels on it to fit the size 17 tires that are not OEM. THe rims are awful and the chrome plating has ruined two of our ti 2011 Prius had aftermarket wheels on it to fit the size 17 tires that are not OEM. THe rims are awful and the chrome plating has ruined two of our tires. It also came with 1 key fob. When I asked about the rims later, I found out that Basil service was the provider of the aftermarket rims---they were the ones who switched them out, so they had to be fully aware of the non OEM, low quality of the wheels. Bottom line: This car did NOT meet certified definition. I bought a second key later and they wouldn't give me a price break even though they should have provided 2. The biggest scam: After agreeing to purchase car and warranty, the slick salesman told us the best way to optimize warranty was to drop the Certified designation from the car. A great way for them to cover their butts against future challenges on the Certified standard of the car. BUYER BEWARE: Certified Pre-Owned does NOT mean it meets Toyota standards. More
by Rose Sauer
Employees Worked With
can't read signature on sales approval, Jess Basil
June 05, 2017
service Wally and crew simply the best. Been with Mike Basil for years and plan to stay. Because of Wally and crew I will remain there. Best Toyota dealership Wally and crew simply the best. Been with Mike Basil for years and plan to stay. Because of Wally and crew I will remain there. Best Toyota dealership in country.. Gary Postolese More
by Gary Postolese
Employees Worked With
Wally Cook, Jamie Janda, Sara, Jess Basil
May 18, 2017
Purchase and service I have purchased 3 Toyotas from Basil, had all service performed there and always been satisfied. I have recommended this dealership to others and wo I have purchased 3 Toyotas from Basil, had all service performed there and always been satisfied. I have recommended this dealership to others and would again. More
by Tony
Employees Worked With
Ashley, Joe
May 06, 2017
Leasing a new Toyota sienna It was a pleasure working with Tim secret he gave my wife and me a great deal in a minimum length of time we are very pleased with the van , we will d It was a pleasure working with Tim secret he gave my wife and me a great deal in a minimum length of time we are very pleased with the van , we will defiantly return to your dealership for future purchases. More
by Bobo
Employees Worked With
Tim secrist
May 04, 2017
TOYOTA RAV4 2017 I just leased my 2nd Toyota from Basil Toyota April 2017. This is my 5th Toyota too!!! Everyone there is wonderful and inviting! They did not pressure I just leased my 2nd Toyota from Basil Toyota April 2017. This is my 5th Toyota too!!! Everyone there is wonderful and inviting! They did not pressure me to buy or try to push me into a vehicle that I did not want. They worked with me to give me a great price that worked withIn my budget. Worth the drive from West Seneca to Lockport! Family atmosphere. More
by Kimal8799
Employees Worked With
Mike Marini
May 01, 2017
2017 RAV4 Shopped extensively in Western New York and selected a RAV4 at Basil Toyota in Lockport. Very pleased with the process. I was given plenty of informat Shopped extensively in Western New York and selected a RAV4 at Basil Toyota in Lockport. Very pleased with the process. I was given plenty of information without pressure to close. Everyone I worked with was professional, courteous and friendly. More
by KenH
Employees Worked With
Stephanie Jesonowski
