Basney Honda

i bought a Honda from them in August. I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not e I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not even 6 months later I am having to put over $3000 in it. I even ask salesman about if I needed to buy an extended warranty , he told me no and that I have best possible coverage. Alan in service was not very nice saying that they already had to pay over $5000. to replace the transmission. so these issues aren't their problem. I bought this Honda so I had enough seating for all 5 of my grandkids, now I don't even feel safe driving it. I guess its ok to rip off people now days. I am very disappointed as I had spent all my $$ on a deposit for this More

They did a good job with the recall repair. I was told an hour for the work and they were not sure if the part was in stock. No one ever came to let me know what was going on with the repair. I I was told an hour for the work and they were not sure if the part was in stock. No one ever came to let me know what was going on with the repair. I had to ask. Also waiting room seat were dirty with lots of crumbs on the seats. More

Great place to buy and maintain your car! Salesman and finance manager was respectful and helpful during the buying process. Salesman and finance manager was respectful and helpful during the buying process. More

Good experience with great service. The waiting room is comfortable. I waited a little longer than expected since only one oil technician was available that day. The waiting room is comfortable. I waited a little longer than expected since only one oil technician was available that day. More

Fast. Efficient. Affordable. I wish you had donuts in the waiting room but the WiFi is awesome. Efficient. Affordable. I wish you had donuts in the waiting room but the WiFi is awesome. More

The whole car buying experience was great at Basney Honda! Scott Allen was a wonderful salesman and took great care of us. Very happy with my car purchase and I would definitely come back to Basney. Honda! Scott Allen was a wonderful salesman and took great care of us. Very happy with my car purchase and I would definitely come back to Basney. More

Felt like they were only looking out for themselves. In the end got the car we love but the experience was not great. In the end got the car we love but the experience was not great. More

The Service Department is very disorganized. Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part w Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part was still not in. After I returned home (45 minutes away), a 2nd service advisor informed me that it really was in. So, it took a 3rd trip there to get my battery cable. Curt sounded like a prerecorded message in speaking. He hardly listened to me and sent me on my way, when he could have done better research. When I returned that same day, he offered little remorse. Was given a free oil change and some gas, but that hardly makes up for the difficulties and unpleasantries. More

Very good experience overall. Felt like things could have been a little more up front as to what the used vehicle needed so I could go over those issues with my mechanic. Felt like things could have been a little more up front as to what the used vehicle needed so I could go over those issues with my mechanic. More

Oil change and car wash - communication well and fairly I appreciated the non pushing for additional services suggested appreciated the non pushing for additional services suggested More