Bath Subaru

I worked with Jeff Saleeby mostly by e-mail to negotiate a good price on a new Subaru Crosstrek. The car was ready when promised and John Harper was most professional and thorough in completing all the pap a good price on a new Subaru Crosstrek. The car was ready when promised and John Harper was most professional and thorough in completing all the paperwork and sitting in the car to go over its many features with me. More

Green backs matter!!! We emailed several dealerships making the model, color and options very clear. I also included the statement, "you get on bite at the apple so make it count." Since Bath Subaru is making the model, color and options very clear. I also included the statement, "you get on bite at the apple so make it count." Since Bath Subaru is close to home we went to look at the vehicles and while the salesman was nice, the only argument for paying $2,000 more than other dealers was the "Black lives matter." We then were handed off to the owner who argued that he didn't know if the other quotes were believable or even real I handed him the email to which he commented that I could have changed it so I handed my phone with the quote and his response was, "we are not in the business of losing money." More

Horrible dealership. Sold us a brand new vehicle that was a Lemon that started malfunctioning within 5 days and wouldn’t take it back. The owner Bruce eventually resorted to name calling and I ended up havin a Lemon that started malfunctioning within 5 days and wouldn’t take it back. The owner Bruce eventually resorted to name calling and I ended up having to resolve the issue with corporate. I have no doubt they knew the car had problems before selling it to us. Add to that, the service department is incompetent. Do yourself a favor and buy your subaru from one of the dozens of other dealerships in Maine. Don’t be fooled by the lower prices like we were / it’s for a reason, they are selling you junk cause they are crooks. Especially Bruce the owner (seems like a nice touch that he’s there but in reality he just doesn’t have anything better to do and is too cheap to hire a professional to manage his shop). More

I just experienced one of the most duplicitous sales experiences I've ever encountered. Ignore the advertised prices - they are designed only to get you into the sales process. I thought this kind of ca experiences I've ever encountered. Ignore the advertised prices - they are designed only to get you into the sales process. I thought this kind of car dealership had finally disappeared in favor of transparency! Beware of Bath Subaru! More

I recently purchased a 2020 Forester Sport from Bath Subaru. This was my first time buying a new vehicle and the employees at Bath Subaru helped to make the whole experience easy. The staff members I w Subaru. This was my first time buying a new vehicle and the employees at Bath Subaru helped to make the whole experience easy. The staff members I worked with were very professional and friendly (Jeff, Dennis and Blake). If you are looking for a new or used vehicle, I highly recommend visiting the kind and caring staff at Bath Subaru! More

I question my loyalty to Subaru after today's encounter. I question my loyalty to Subaru after today's encounter. I brought my car in for a 60k service, Maine inspection, to check the battery (as it had I question my loyalty to Subaru after today's encounter. I brought my car in for a 60k service, Maine inspection, to check the battery (as it had needed to be jumped recently), and to check for a cause to a rubbing noise that increased when my speed increased. I got a phone call to authorize battery replacement and a call when the service was complete. On inspecting the car in the parking lot, my husband checked the rear passenger light which he had noticed being out when following me down to the appointment. I forgot to mention it to service, but assured my husband they would see it during the 60k service and state safety check. They did not. In addition, the engine hood latch, which I have difficulty having catch on occasion, also did not close properly when I checked for the new belt, etc, I had just paid for. The latch had been cleaned but did not work properly. For $943.93, I have no confidence in the service I received, and I was chastised and disrespected by the manager and owner of the dealership. This is my fifth Subaru. I have never had such a horrible customer service experience anywhere in my lifetime. This is extremely disturbing when, in fact, a little common courtesy and humble admission of an oversight would have sent me off forgiving a missed bad bulb and a poor judgement call on not calling about the latch. Instead, I now question if my next vehicle will be a Subaru. More

First of all, there was one very nice person in the service department, a woman and she has been cheerful and helpful every time I talk to her but that is where the positivity ends. Every time I call f service department, a woman and she has been cheerful and helpful every time I talk to her but that is where the positivity ends. Every time I call for help here the people I've spoken to have been rude and abrupt making me almost feel sorry for bothering them. This isn't right. If you call the medical clinic across the river I work, Midcoast Internal Medicine, you will be greeted with kindness and understanding and we will take time for you not treat you like a nuisance just because you are calling with a simple question. Because, guess what, That's my job! My job is to give the best care I can to my patients. Your job is to do that for your customers. I will never get another vehicle from this horrible place again. The worst customer service I've experienced anywhere for anything. More

Misrepresented used car, incorrect vehicle accident history They sold me a used car for $11,000, which had been in a undisclosed front end accident with damages of $7,000. Their Autocheck system did not show th They sold me a used car for $11,000, which had been in a undisclosed front end accident with damages of $7,000. Their Autocheck system did not show the accident. Carfax showed the accident right away. Bath Subaru first said the accident didn't happen, then said the accident hadn't been so bad ($7000 damages?), then blamed it on the previous owner. They took no accountability for knowing about their cars before they sell them. Bruce (the owner) and Blake Mcelman w(Bruce's to son) were very hard to work with. They tried to give me as little as possible, when this was very clearly their mistake. It took weeks of negotiation to reach an agreement (right down to the 30th day after purchase). They tried to not pay me back for my trade in, instead give it back to me. I had to remind them they own it, because they bought the trade in when I bought their car. Eventually, I returned the car and received my money back. That part they followed to the letter of the law, I got my refund and not one penny more for the complications and extra work this created for me (car shopping for 2 months, one to buy the Bath Subaru used car, one to find it's comparable replacement). They literally would do nothing to make me feel better about my dealings with them. This was a horrible experience, and I am so glad it's over. I would never recommend anyone buy a car or have it serviced at Bath Subaru. They cannot be trusted, if they don't know the history of their vehicles before they put them up for sale. More

Wonderful sales people I highly recommend John Harper. The most honest salesman I’ve ever dealt with. No pressure and explains every detail about the car and costs. T I highly recommend John Harper. The most honest salesman I’ve ever dealt with. No pressure and explains every detail about the car and costs. The service department has always fixed my car to my satisfaction. Sometimes they are booked up for a couple weeks. But they will fit you in ASAP. More

Service Department Damages I brought my Subaru in for a mechanical issue. When I picked up my vehicle I immediately noticed damage on the center console armrest that was not th I brought my Subaru in for a mechanical issue. When I picked up my vehicle I immediately noticed damage on the center console armrest that was not there when I had dropped it off. I spoke to the service manager and she took my car to inspect the damage. After 10 minutes she came back and informed me they don't know what it is and they didn't do it. I called and was transferred to one of the owners, Bruce, who immediately said it's not them. This guy was dismissive, rude, and would talk over me telling me he'll do nothing about it. I've never met an owner who doesn't care about business or thier reputation. I told him someone isn't telling the truth but I am. That was enough and he let me know he's the top, there is no one else to talk to and not come back. This isn't a dealership service department and is ran like nothing more then dishonest, shady, and disreputable side of the road shop. I would highly recommend taking your vehicle to another dealership for service. More