I was looking for a gas saver with around a ten thousand dollar budget. I found one with 53k miles and the advertised price was $10,099 online so I drove 100 miles to check it out. While doing the deal with Sarah the finance person I was looking at the fees added on and asked her about the $1,364 gap insurance charge that was listed as optional on the sales agreement, I told Sarah that my insurance policy already has gap insurance and this clearly says optional and I want to decline this gap insurance well i was told by Sarah to trust her and that she takes great pride in customer satisfaction and to call her in a few days and she would have me a check ready for the entire cost $1364! I trusted what she told me and it seems that I've been ripped off. Only able to leave voice mails but of course she will not return my calls. I drove out there to confront her a month ago and she told me that I signed the agreement so Battlefield Ford dont owe me anything, promises were made and I had $1364 stolen from me! The kicker is that I contacted Ford gap insurance and there is 0 policy for my vehicle. I bought it in January it's now mid April and I've been fighting for the return of my hard earned money. How can businesses get away with stealing hundreds of thousands of dollars from people because I'm sure that I'm not the only victim of this.