Baxter Ford West Dodge

No help Talked with a sales rep over internet, buy our conversation over the net. Phone and via text he sounded pretty cool. Joked with him got to know him. I Talked with a sales rep over internet, buy our conversation over the net. Phone and via text he sounded pretty cool. Joked with him got to know him. I told him what truck I was looking at. Told me it was sold to a souix city dealer. Was disappointed but kept talking with Mike. He said he would search and keep looking. Well he didnt, went to lincoln store supposedly next dsy still no answer. Emaild receptionist from site no one called back. Like said would happen. Mike calls me days later, start talking via text again then bliws me off for a second time. Im like hmmmm. Today drove 40 minutes to get there he came out shook my hand said he was with a customer. I said well id be in the area id go eat. Sat for 2.5 hours never called me back. I get about 10 minutes from home he texed and said hr was sorry this guys been in 3 times on this vehicle. And has worked to hard on the deal actually said xxx off. I said it's all good cam you check on this f250 for me. Never heard back at all. I dont know about you but im not gonna give 60k for a truck to treated like this. This is xxxxing xxxxxxxx!!!!!!! Not only that the price on the vechicle changed 3 times in 2.5 weeks buy thousands xxx?????? More

Service Bad All Around I will NEVER purchase another vehicle from Baxter Ford or take my vehicle there for service again! I am not dumb about cars and they have treated me l I will NEVER purchase another vehicle from Baxter Ford or take my vehicle there for service again! I am not dumb about cars and they have treated me like I don't know what is wrong with my vehicle since the day I purchased it. I took my Ford Explorer into them telling them it was making a scratching noise and they told me "that is just a noise Ford's make". Well they were WRONG! I have owned a lot of Fords and so has my family and none just made this noise. I took my Explorer to Woodhouse and they heard the noise like Baxter did but they actually found what was wrong. I had a tear in my serpentine belt. They goodness they found it and fixed it. Because if they hadn't who knows what could have happened if it had broken. So if you are looking for a place to take your cars, go to Woodhouse. Baxter doesn't care about you or your vehicle, they just want to make a sale and plus you get better deals with Woodhouse. More

A+ All Around Experience Kurt Rinke went the extra mile to find us the perfect vehicle for our needs. The entire process went smooth and flawless. We left feeling very confi Kurt Rinke went the extra mile to find us the perfect vehicle for our needs. The entire process went smooth and flawless. We left feeling very confident about the purchase. Greatly appreciated! More

Sales Mike St. James went out of his way to help me find the exact Fusion that fit what I was looking for. When I was done I got the car I wanted and in my Mike St. James went out of his way to help me find the exact Fusion that fit what I was looking for. When I was done I got the car I wanted and in my budget. More

Smoothest car deal I've ever done I went in to get maintenance done on my vehicle, they have great customer service. I started to look around at some used vehicles that was similar to I went in to get maintenance done on my vehicle, they have great customer service. I started to look around at some used vehicles that was similar to mine but a little bit newer. Ambrose was a great sales rep located a vehicle within my price range negotiated a fair price and made the transaction as smooth as possible. If you ever need to get a car head there and ask for Ambrose! More

Best customer service I have been working with Jace for a couple of months now to purchase a new vehicle that was safe for all my kids he has done everything he can do to h I have been working with Jace for a couple of months now to purchase a new vehicle that was safe for all my kids he has done everything he can do to help me stay in my budget and he has succeeded in that I am and will be referring him to my friends and family because the service I got was outstanding!!!! More

Buy from Joe Luellman! Joe did a great job walking me through different trim levels for a new Explorer. He was very knowledgeable, and patient and not pushy at all. He liste Joe did a great job walking me through different trim levels for a new Explorer. He was very knowledgeable, and patient and not pushy at all. He listens to what you want, and makes every effort to get you that! More

3x still not fixed Took my 09 escape 3 times to get an oil leaked fixed. First time kept it 1.5 weeks took it home still leaked. took it back 2 other times and it contin Took my 09 escape 3 times to get an oil leaked fixed. First time kept it 1.5 weeks took it home still leaked. took it back 2 other times and it continues to leak. They did over $5000 in warranty work and still did not fix it. Stay away. More

Great experience Jace Catlett took care of me very well it was quick and easy i hope his boss sees this because he is a grade a salesmen i would highly recommend him t Jace Catlett took care of me very well it was quick and easy i hope his boss sees this because he is a grade a salesmen i would highly recommend him to anyone looking for a new car More

Where's my Excursion? Took my truck in to Baxter six weeks ago for a coolant leak. Long story short, engine needs replaced. No problem, have warranty. Over the next four Took my truck in to Baxter six weeks ago for a coolant leak. Long story short, engine needs replaced. No problem, have warranty. Over the next four weeks they played phone tag with a less than enthusiastic warranty rep. Finally, it's signed off on and the new engine ordered. It's to go in when it arrives. Nine days ago I was told it'd be in tomorrow after the tech finished installing some catalytic converters on another person's car. That it's all ready to be installed. Seven days ago it hadn't been started yet. Four days ago it hadn't been started yet but they're shooting to get it back to me the end of the week. Called today, guess what? Hadn't been started yet but just as soon as the tech gets finished installing a different engine in a different truck, they'd get to mine. Because it's all ready to go and all and it's only a two day job. Probably get it to me by the end of next week. So that'll be seven weeks. For a few weeks I've been hearing your truck is next. It's only a two day job. It's all ready to be installed. Exactly which two days should I be looking for to have the work done on? How many vehicles will be put ahead of mine while I continue to wait? My comment today was have these other vehicles also been waiting for six weeks? Well no, but there were difficulties getting approval. I understand that. But approval was granted two weeks ago. The engine has been there a long time now. I've now out waited both a reasonable and unreasonable time frame and keep hearing next week. Don't continue to thank me for my patience and tell me next week, it's up next, and slap yet another vehicle ahead of mine, again. Effect the repair so I can be done with your business. More