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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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March 02, 2021

I was seen for service without an appointment because of a problem with the car on the road .in fact , the wait was much less than originally stated. More

by KMCGSCOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Bay Ridge Subaru responded

KMCGSCOT, thank you for the wonderful feedback. I am happy to know that you've enjoyed our staff and services. Please come visit us again soon. Sincerely, Tom Ruggiero, Dealer Principal

March 02, 2021

very professional work was completed on time, no worries leaving my Subaru forester at service. will recommend them too other Subaru owners . another satisfied owner More

by LUMBARJACK03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Sena
Mar 02, 2021 -

Bay Ridge Subaru responded

Hi LUMBARJACK03, thank you for your kind review; we are happy to pass along your comments to the team here at Bay Ridge Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

March 01, 2021

Entire process was a complete mess Nobody seemed to know what was going on. Called multiple times for status, got poor information. No trust in the testing results due to lack of organization and professio More

by JOHNKRAUSE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patricia Schumacher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel, Kiara Colon
Mar 08, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to send us your feedback. We're sorry for any inconvenience we may have caused you. Please reach out to us if you wish to discuss this further, as we would like to rectify the situation. Sincerely, Tom Ruggiero, Dealer Principal

Mar 08, 2021 -

JOHNKRAUSE3 responded

I'd be happy to discuss. Let me know what time works for you. You should have my contact info on file. Thank you, John

March 01, 2021

This was my second visit to Bay Ridge Subaru and it was just as great as my first. The whole team goes above and beyond- kind, courteous, efficient and thorough. More

by Lbh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez, Kiara Colon
Mar 01, 2021 -

Bay Ridge Subaru responded

Thank you for your 5 star review! We're glad to have you back again and hope to work with you for many years to come! Sincerely, Tom Ruggiero, Dealer Principal

March 01, 2021

I went in for recall. Easy to schedule the work. Easy to drop off/ pickup. I bought my car there so I got free oil change. All good, no complain. More

by GANONK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 02, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star rating, GANONK! We hope to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

March 01, 2021

Thanks to everyone at Bay Ridge Subaru always excellent service, very friendly and always with a smile when you're there for service. Thanks again for a great service, I enjoy seeing the team at Bay Ridge More

by BluSubie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Mar 02, 2021 -

Bay Ridge Subaru responded

Hi BluSubie! Thank you for this 5-star rating! We appreciate your visit and look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

March 01, 2021

Dealership is spot on but Subaru America has not served me well sadly Having to go to my private mechanic to diagnostic the cause of check engine instea Subaru offers a voucher for a new car instead of fix More

by MUSKIE46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 02, 2021 -

Bay Ridge Subaru responded

MUSKIE46, we greatly appreciate your positive review and rating! Thank you for choosing Bay Ridge Subaru & we look forward to working with you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

March 01, 2021

I was in and out within 25 minutes. It was a simple correction of something that suddenly came up on the dashboard. A quick adjustment solved the problem. More

by Cyclones 69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Bay Ridge Subaru responded

Cyclones 69, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Tom Ruggiero, Dealer Principal

February 28, 2021

Upon arrival, I was promptly greeted and checked in by one of the mechanics. He directed me over to Sabina Triunfel, who was very warm, welcoming and very professional. She stayed true to her word. She’s More

by jimlebron2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 01, 2021 -

Bay Ridge Subaru responded

Thank you for your kind review, Jim. We'll be sure to share your feedback with Sabina. Thank you for choosing Bay Ridge Subaru and we hope to work with you again sometime! Sincerely, Tom Ruggiero, Dealer Principal

February 27, 2021

The service was quick. They took me without an appointment. Work was done in less than two hours! They kept in contact with me till the very end! More

by dennis1665
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 01, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to leave a 5 star review, Dennis! We're so glad that our service team was able to take care of your vehicle quickly and efficiently. We appreciate your business and hope to be able to work together again in the future! Sincerely, Tom Ruggiero, Dealer Principal

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