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Bayside Volkswagen
Bayside, NY
1,054 Reviews
Bayside Volkswagen - Sales
208-12 Northern Blvd., Bayside NY 11361
Bayside Volkswagen - Service
31 Water Mill Lane, Great Neck NY 11021
Bayside Volkswagen is conveniently located in Bayside, New York. Just a short drive from the Queens/Nassau border. As an authorized Volkswagen dealer, our first job is to make sure we meet all of your automotive needs. Whether you are looking to purchase a new or pre-loved Volkswagen, our dealership is working for you. Come see why we have been rated one of the highest in customer satisfaction. Rated #1 in New York for three years in a row, our dealership offers premier assistance not only in the showroom, but in our parts and service departments, which remain second-to-none! Whether you're just looking to pick up a part for your own project, or you're in need of service, our dealership offers a knowledgeable staff with state-of-the-art technology at their disposal.
Bayside Volkswagen is home to a vast inventory of new and pre-owned vehicles. Our endless selection provides options for everyone! The Jetta and Passat are adored by Queens drivers, the Rabbit and Beetle are popular with Flushing drivers, and nobody goes wrong with the affordable price of the luxurious CC!
Whatever your needs, we’re here to make your shopping experience hassle-free and pleasant with our professional sales and financing departments, and don’t forget that Bayside Volkswagen offers specials and incentives just for our online customers. Nevertheless, we hope you’ll visit us at both of our locations, our Parts and Service facility in Great Neck and our showroom in Bayside, for any and all of your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 1,054 reviews
January 29, 2017
Best car purchase experience Just picked up a new Passat yesterday. I worked with Andrew and Angelo. This is the second time in 3 years Angelo has helped me. The experience is Just picked up a new Passat yesterday. I worked with Andrew and Angelo. This is the second time in 3 years Angelo has helped me. The experience is wonderful. Both gentlemen are true to their words. They are straight shooters. The deal I got over the phone was the same when I picked up the car. Please give this dealership a chance. I make my journey here every three years from Brooklyn passing other VW dealerships along the way. Thank you Andrew and Angelo for another great car leasing experience. More
by MCS 11234
Helpful January 27, 2017
Turned a stressful situation into a good deal. I went to the Bayside dealership, which was a distance from my home, to trade in my car and to get the best price on a 2017 Jetta. The salesperson an I went to the Bayside dealership, which was a distance from my home, to trade in my car and to get the best price on a 2017 Jetta. The salesperson and manager were professional and transparent. We negotiated a fair price for my trade and lease price. Not once did I feel like they were lying to me. They went beyond to make sure I was comfortable with the deal and with my new vehicle. Well done and thank you Inki Min and Angelo Alexiadis. More
by bluejetta
January 27, 2017
Simply the best!!! Wehave leased about 9 cars from Angelo and Jeff and they are STRAIGHT SHOOTERS!! No games or gimmicks. I have recommended numerous people to them. Ke Wehave leased about 9 cars from Angelo and Jeff and they are STRAIGHT SHOOTERS!! No games or gimmicks. I have recommended numerous people to them. Keep up the Great Work. Ana and Roland More
by rmichel5
January 18, 2017
Horrible experience such a dishonest dealership I purchased a new VW from this dealer only to find out that the car was repaired due to water damage and yet it was still sold to me as "new". Such a I purchased a new VW from this dealer only to find out that the car was repaired due to water damage and yet it was still sold to me as "new". Such a horrible experience. What thieves !!! The managment was so dishonest and kept lying to me when i confronted them with the evidence. I only have bad words for this dealership. They took advantage of my trust. Then their service department lied and tried to change their story and get me to pay for repairs. After hiring an Attorney, only then was I able to get partial resolution. What a dishonest dealership More
by Krate
Employees Worked With
Chris Albanese
November 16, 2016
Best Car Shopping Experience Ever Everyone at Bayside VW is terrific, but our sales associate, Shawn Brown was absolutely amazing. He was knowledgable, helpful and the nicest car sale Everyone at Bayside VW is terrific, but our sales associate, Shawn Brown was absolutely amazing. He was knowledgable, helpful and the nicest car sales person we've ever dealt with. He made our leasing process carefree and trouble free. Very highly recommended. More
by Merleb17
Employees Worked With
Angelo Alexiadis, Shawn Brown
November 03, 2016
Excellent Experience I worked with Andrew and his team. Andrew answered all my questions and together we were able to find my family a perfect car for us and we had fun d I worked with Andrew and his team. Andrew answered all my questions and together we were able to find my family a perfect car for us and we had fun doing it. The whole team was positive, friendly, knowledgeable and professional. We got a car that we can afford and that we love to drive. I expect to go to them for my next car. Thank you! More
by B-A
Employees Worked With
Andrew Kovach
October 25, 2016
Habitual and Repeated Poor Treatment of the Customer I'm going to describe my experiences with Bayside VW going back to the year 2000 when I purchased my first Volkswagen from their company to the presen I'm going to describe my experiences with Bayside VW going back to the year 2000 when I purchased my first Volkswagen from their company to the present. My first purchase was a VW Passat sedan. The car was nice but needed to be replaced in 2011 due to normal aging and any additional maintenance would have been cost prohibitive. The salesperson knew less about the card then I did. At that time, their service facility was located on Northern Blvd. in Bayside. The service facility would often over book service appointments. On more than one occasion I would schedule an appointment up to 3 weeks in advance and they would call the day before the appointment to cancel and reschedule for another 3 weeks in the future. On one occasion I had brake work done on the car. After I picked up the car I knew there was something wrong with the brakes and complained to Peter the service manager. They took the car back but would not even look at it. After waiting 2 days I picked up the car and took it to another VW dealer who repaired the problem. I disputed the Bayside Volkswagen charge with my credit card company. Bayside VW never responded to the credit card company and I received a credit. After this incident and the over booking of appointments I stopped using their service facility. In 2011 I needed a new car and decided to try Bayside VW again. At this time they had a new service facility in Great Neck, NY. I purchased a VW Jetta Sportwagen. I was told by the sales department that problems with the service department were fixed when they moved to their new location. But there were problems with the car from day one. The car had a permanent defect in the driver side door which allowed wind to come in through the window at highway speeds. The service facility said the car met "factory specifications". The sales department sent me back to the service department. No one would take responsibility. After 4 repair attempts I didn't use their service department again until early 2016 when I tried again to have the defect repaired. The warranty was never honored. Let's stop for a moment and look at the relationship between Volkswagen of America (VOA) and any Volkswagen dealer. During the time I owned the Jetta, I made many complaints regarding the defect to (VOA). Once VOA sells a car to one of its dealers they will no longer take responsibility for the car. You are at the mercy of the dealer. The goal of the sales department is to sell the car and move on to the next sale. The service facility will do the minimum to help a customer. They know there is very little for a customer to do except start litigation - which is very expensive. Due to the car being totaled in May 2016 I purchased a 2016 VW Golf Sportwagen. Bayside Volkswagen had started to call me about 6 months earlier to sell me a new car. When I told them about my experiences with them in the past they said things were much better. I needed a new car because my old car was totaled and told them about my credit history (I had cancer a number of years ago and the resulting circumstances hurt my credit rating). The only way to get a loan was with a "subprime lender". Subprime lenders are used by people with credit history problems and you have to pay a higher interest rate. I don't have a problem with subprime lenders but I do have a problem with Bayside VW "Business Manager" David Pyo. David lacks the qualities every sales person/business person should possess - doing what is best for the customer and following up on questions. David's main concern was writing up the sale before the final day of the month in order to meet a quota. He bullied me in to taking a car that was on the sales lot while I wanted a car that he would have had to get from another dealer - which would have taken a few extra days. The subprime lender (Santander Bank) he partnered with has 1000's of complaints against them. Do a Google search. For example, in order to make an extra principal payment each month you have to go through the inconvenience of calling Santander to properly credit the extra payment to the principal amount otherwise they will credit the payment to your next monthly loan payment. A check with various web sites will show that Santander is a predator who takes advantage of disadvantaged people who have little recourse. When a car dealer places a loan through a lender the dealer will receive a payment from the lender. This makes both Bayside VW and Santander partners - and predators. I had many discussions and emails with Suzanne Cochrane. She is the General Manager of both Helms Bros Mercedes in Bayside, NY as well as Bayside VW. Suzanne put me in touch with the Santander sales rep whose job is to convince car dealers to use their services as a subprime lender. The Santander rep confirmed my complaints. Helms Bros Mercedes owns both Bayside VW and Volvo Cars of Queens. It's up to you to decide where to purchase your next car. Best of luck with your choice. More
by jonboy
Employees Worked With
David Pyo
October 14, 2016
Volkswagen are you serious? Oh my, I never had this before. The dealership is rejecting me from repairs all the time. First my car was hit badly by someone, their full responsib Oh my, I never had this before. The dealership is rejecting me from repairs all the time. First my car was hit badly by someone, their full responsibility. Body shop spent over $10k to fix body part, so not any mechanical issues involved? Must be. My board light has different lights on and off, from engine light to flattire light to driving light etc. The one-year-old battery was dead two times in the month, and AAA driver told me there must be some loose connections which could even lead to fire. Your dealership said the engine light reason is the bad part under extended warranty, it's a free fix. But I am confused why the light is on this month, and it never happened before. I cant even make a copy of the key here because it's registered under my spouse's name, even I was given the authorization, and show the signature. My spouse just cant go there to order the key personally due to the distance. More
by john
Employees Worked With
Chris Albanese
September 08, 2016
Andrew Kovach and Bayside Volkswagen are great! I recently leased a new Golf GTI. Andrew Kovach was friendly and very helpful! From the first moments he was professional and yet friendly. He pati I recently leased a new Golf GTI. Andrew Kovach was friendly and very helpful! From the first moments he was professional and yet friendly. He patiently ask the right questions and listened to what I was looking for. Him and his manager Angelo were prompt, attentive and provided me with a great car at a great price and lease terms. I recommend anyone looking for a car to give Andrew Kovach and Bayside Volkswagen a chance. Thank you very much Andrew and Angelo! More
by hrair742
August 31, 2016
Shawn Brown Salesperson Shawn was Great! professional, courteous, patient and went above and beyond. I would rate him A+ and recommend this dealership to everyone. The Mana Shawn was Great! professional, courteous, patient and went above and beyond. I would rate him A+ and recommend this dealership to everyone. The Manager Angelo was also Great. What a pleasant experience. More
by Barbi
