Big Star Buick GMC - Service Center

Didn’t find the issue and I had to call several times for an update. an update. More

While a was visiting Texas, my engine light came on, so I decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop decided to take my car for a repair to this service center. They promised that my car will be ready in a couple of days. The next day after the drop off, I received a call letting me know that they did not have the replacement part (turbocharger) and didn’t know when it was going to be available. Since the car was not drivable I had to leave the car there. When I was already on my way home to Chicago, I received a call that my car is ready. I had to drive back to Baytown, pick up the car and drive back to Chicago. On the way back the engine light came back again and the car started to loose power, so I decided to take the car to a GMC service center in Chicago. I ended paying $230.00 for the diagnostic and an estimate of $1,550.00 for the repairs. The most disturbing and frustrating was to heard that the problem was caused because the Big Star Buick GMC didn’t replace the turbocharger correctly, and I have to pay out of my own pocket which it was unfair. More

The dealership is always clean. Everyone is very nice and welcoming when you enter the building. Everyone is very nice and welcoming when you enter the building. More

Good clean good service popular closer nice inventory popular beautiful nice big feel like home popular beautiful nice big feel like home More

Thank you Joe for always giving us a great services. The only one that I can trust that my car is going to get the care and maintenance that it needs. The only one that I can trust that my car is going to get the care and maintenance that it needs. More

The service writers are great. Technicians are lacking but I spoke with the service manager and she said she was working on that. Technicians are lacking but I spoke with the service manager and she said she was working on that. More

On top of your vehicle and very kind the service is smooth and quick very organized smooth and quick very organized More

Good service. And good customer attention with great customer care shop and sales department. Management and sales persons And good customer attention with great customer care shop and sales department. Management and sales persons More

The dealership is small and clean. When I was looking to order and buy my new GMC Denali Ultimate I decided to go to Big Star because I figured that I would receive better service sin When I was looking to order and buy my new GMC Denali Ultimate I decided to go to Big Star because I figured that I would receive better service since they seemed more mom and pop by their ads on tv but that has not been the case. It seems that every time something needs to be done it is not something that is an easy fix or that they have parts for so I have to leave my truck. Luckily I do not drive my truck daily so I can leave it for days at a time. Like after I received a recall letter instructing me to take my truck in to have some missing pieces installed and the truck programmed because the dealership should have the parts or can get them. That took four days to just see what the truck needed for the recall with no other work done to the truck. To this day I have not heard from them about that recall item which was the front and rear parking assist. I think they are still waiting on the part from GM or maybe GM is still on strike, which they hadn't gone on yet when I took my truck in but I was told that was the reason for the delay. I am glad I took it to another high volume dealership that took care of the problem and gave me great service even during the strike. I will definitely be using the other dealership for all my service needs once my oil service plan is done with Big Star. Boy was I wrong for using a smaller dealership. Just like during my last oil change, I was going to leave my truck and pick it up the next day but because I lived outside the 15 mile radius from the dealership, I could not get an Uber ride home or back to the dealership. That wasn't told to me when I purchased the truck that I put every type of coverage that was available to purchase put on it. I live 19.4 miles from the dealership and they only cover up to 15 miles. The sales and finance people have always been top notch but the service and parts departments leave a lot to be desired. I am so glad that I can use those purchased coverages at any other dealership I choose because that is what I plan on doing. I still have two oil changes left on my service plan. I really wish I could get a refund on the service plan and take my business elsewhere. I just get tired of hearing excuses about why things take so long to get fixed or corrected. The other dealership definitely meets and exceeds my expectations. More

Great service, nice people, good energy good service , service was pretty fast and easy just the way I like. service was pretty fast and easy just the way I like. More