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Baytown Nissan
Baytown, TX
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 158 reviews
October 11, 2018
Terrible customer service Just a friendly reminder to avoid this dealership. I purchased a used vehicle from Baytown Nissan and within 800 miles the transmission completely fa Just a friendly reminder to avoid this dealership. I purchased a used vehicle from Baytown Nissan and within 800 miles the transmission completely failed. No help and a complete lack of compassion toward finding an agreeable outcome. I should mention I did speak with the manager and he told me to come in and buy a new vehicle from them and the incentives could possible cover the cost of the disabled car. Even emailed the General Manager and no response. Worst dealership management I have ever encountered. More
by Rodkegs
Employees Worked With
Manager
Helpful October 09, 2018
Massive changes and Unprofessional When I first arrived to the dealership, I was hopeful that I’d be able to drive off the lot with a new vehicle. The first salesman JOJO tried to convi When I first arrived to the dealership, I was hopeful that I’d be able to drive off the lot with a new vehicle. The first salesman JOJO tried to convince me to purchase a clear lemon. Luckily my fiancé was with me. Then his sales manager Joseph was able to put me into a brand new 2018 Bussan Kicks. I was forever grateful and really happy. I signed the lease and was told I could put down $500. I did that and followed the procedure to do the phone interview with the bank. A week later I get a text stating my contract was canceled bc my job didn’t send back some paperwork but a new was done with the bank to get a cheaper down payment. They needed me to come in right away and sign the new contract. I had never heard of anything like that and after working hard all day, I went in to sign the new contract. When I got there they told me that I needed to pay another $530 bc the bank had taken that amount from them. I didn’t understand at all what they were talking about bc my first note wasn’t due for a few more weeks. That was the second sign. While there, JOJO tried to get me fill out the customer service review on him and asked me multiple times if I wanted to allow him to fill out the review on my behalf and I denied his request. I was beyond irritated, tired and ready to go home. I must admit he did have my car detailed and put gas in it for the inconvenience. The latest news is a couple days ago I receive another email stating that they messed up and needed me to pay another $100 due to a miscalculation. Third strike in my book. The experience has quickly gone from great to horrible. Business and professionalism is extremely important. Playing with my money is never okay. That is a major mistake that shouldn’t happen from a professional establishment. I have never had to go through all of these issues with a dealership before after purchasing a car. I pay the down payment then future payments go to the bank. This is turning Into a nightmare! I don’t even know when the new due dates are because the bank hasn’t even emailed me the new date! Smh Since this situation, all of the nice customer service tones are out of the window with them. Beware when buying from them! More
by SJones310
Employees Worked With
JOJO and Joseph
September 22, 2018
Poor customer service - GM does not respond Broke a piece on my vehicle; took them two weeks to get a replacement part. Never told me they broke it. GM does not respond Broke a piece on my vehicle; took them two weeks to get a replacement part. Never told me they broke it. GM does not respond More
by Craver3
Employees Worked With
Joie B, Service manager and service rep
August 17, 2018
bait and switch called them regarding used nissan frontier internet sales lady said vehicle, was available drove over 80 miles ,arrived at dealership ,was assigned a called them regarding used nissan frontier internet sales lady said vehicle, was available drove over 80 miles ,arrived at dealership ,was assigned a salesperson ,he couldnt find the keys ,he found out the vehicle had been sold yesterday wanted to put me in another vehicle ,my time was not important to them. after reviewing found out they have did this before.the practice should be illegal,buyer beware you are warned !!!!!!! More
by pissed off
Employees Worked With
kelsey internet sales
August 03, 2018
Van Brakes Called about my brakes and was told to come in as soon as possible. In and out and brakes inspected..............excellent service and I am very happy Called about my brakes and was told to come in as soon as possible. In and out and brakes inspected..............excellent service and I am very happy. More
by onejess
Employees Worked With
Forgot
May 10, 2018
Complete xxxxxxxx! Will say anything to complete sale! They told my wife they would get her stare keys to car, and a reflector that was missing. It was a deal breaker for us that there was a hole in the ca They told my wife they would get her stare keys to car, and a reflector that was missing. It was a deal breaker for us that there was a hole in the car and the keys were missing. Tyler assured us “one way or another he would get us keys and part” well my wife lost her keys and as we speak I’m paying a locksmith. The hole is still in the car, no part coming! This is the worst kinda place! More
by JandD132
Employees Worked With
Tyler, John Field
May 01, 2018
Joseph P is the BEST I have purchased a vehicle from this dealership before and it was a good experience. The visit at that time was a little long. I decided to come back I have purchased a vehicle from this dealership before and it was a good experience. The visit at that time was a little long. I decided to come back again to trade the car I purchased from here. This is the best place to come. The visit was enjoyable and the visit was short. The salesman I had Joseph Petroski is AWESOME he is at the top of the line in my opinion. The staff we met with, was great too. From my experiences with this dealership, I would recommend anyone who is in the market for a vehicle come here...Ask for Joseph P. More
by JBoston
Employees Worked With
Joseph Petroski
March 12, 2018
Horrid experience from a bunch of crooks I bought a 2017 Nissan Rogue Sport and the internet says 0% payment and $2000 cash back. They low balled my trade in. I got an email saying to pick I bought a 2017 Nissan Rogue Sport and the internet says 0% payment and $2000 cash back. They low balled my trade in. I got an email saying to pick up my license plates and also had an appointment to get help with features. The receptionist didn't have the license plates because they only available on M-F 8-5 because of stolen plates. The desk where the plates were stolen from should be manned if the doors are open. Employee theft pops to mind if they don't trust employees with a key to the plates? The receptionist also didn't bother to find the customer service person. I called back later and asked to talk to my sales person. The receptionist said he was in and then transferred to someone else. That person transferred me to the sales person's cell phone because he really wasn't there. No answer. I call dealer back and ask for a manager and get transferred to line that never got answered. I called again and Ussabele couldn't be bothered. I wrote a bad review of my experience online and mentioned the manager's name (Joey Bolton). I get a phone call today from Joey whose angry about the review. He threatened to call employer (third party intervention in employment is a crime) and his looking into my credit application is a violation of my privacy. I called back and asked for Joey's boss and got Chris and told my story and Joey's threats. By the fact he had absolutely nothing to say. I seriously doubt he was anything but a friend of Joey. My analysis that led to the bad review was proven correct. More
by Robert
Employees Worked With
Joey Bollton, Chris, Issabelle
January 03, 2018
Great servcie Excellent service! Great staff..... very friendly and thorough. My vehicle was washed and vacuumed, I didn't know they did that here and it was a ple Excellent service! Great staff..... very friendly and thorough. My vehicle was washed and vacuumed, I didn't know they did that here and it was a pleasant surprise!!!! Thank you Baytown Nissan Service! More
by Ryan54321
Employees Worked With
Angie, Isabel, Joe, Sandra, Anna
December 21, 2017
Great customer service! Drove the car to me over 75miles awa If you are looking for a store with customer service first you have found it! John, Robert, and Joey know how to make things right and fix all and any If you are looking for a store with customer service first you have found it! John, Robert, and Joey know how to make things right and fix all and any issues! We will continue to make the drive from Montgomery to see this group of people! More
by chezz62
Employees Worked With
John Field
