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Baytown Nissan
Baytown, TX
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 158 reviews
June 29, 2019
Bad buying experience First of all, I entered my information on the internet to see if the vehicle was still available and as expected I received a call from someone (I can First of all, I entered my information on the internet to see if the vehicle was still available and as expected I received a call from someone (I cannot remember the name) and was informed it was available. Once I arrived to the dealership I asked for the individual that called me and I never got to meet them. I was directed to another salesperson...and that is when things went downhill. We walked out to look at the vehicle that inquired about and the vehicle was a mess (dirty). There appeared to be no attempt to clean the vehicle prior to advertising it on the internet. Then came the time for the offer for my trade. I had been dealing with one salesperson at this point but as the offer for my trade was time to be announced to me, I was approached by the salesman, the sales manager and someone else. I pretty much knew by the way they approached me that the offer was going to be ridiculous and of course it was. I politely told them no thanks and to please give me my keys but the sales manager could not accept that and kept on and kept on. Thankfully the salesman had enough respect for customers to quickly retrieve my keys so that I could leave. I have to admit...that was the worse car buying experience I have ever had and will certainly never step foot on that car lot again. More
by Toharr72
Employees Worked With
Erin Gunn
Helpful June 15, 2019
Excellent experience great team.’ Transparency and Honesty are very hard to find in the car business and when you find it you cherish it and most important you don’t feel like a fool i Transparency and Honesty are very hard to find in the car business and when you find it you cherish it and most important you don’t feel like a fool in a room full of liars Thank you Ryan,angel,Claudia,Ivanna oh and let’s not forget to mention Miguel in finance thank you for treating me like Family. More
by Lilicuba
Employees Worked With
Ryan,Angel,Claudia,Ivanna
April 23, 2019
Used car This young lady had all the answers I was looking for not including she made me and my friends feel like we were at the right spot the second we pull This young lady had all the answers I was looking for not including she made me and my friends feel like we were at the right spot the second we pull in thanks Roxanna for your outstanding customer service I sure will Recommend Baytown Nissan to everyone !!. More
by Nando
Employees Worked With
Roxanna Gómez.
March 07, 2019
GREAT SALESPERSON ROSEANNA GOMEZ!!! We loved our salesperson, Roseanna Gomez. We arrived late on a Saturday evening and she was patient and very accommodating and never rushed us or pres We loved our salesperson, Roseanna Gomez. We arrived late on a Saturday evening and she was patient and very accommodating and never rushed us or pressured us into buying a car. she was very informative and knew a lot about the car and the most important part to me, service after the sell. More
by kfuller
Employees Worked With
Roseanna Gomez
March 05, 2019
Charged for unauthorized work. Stolen Property I brought a nissan leaf in to check the chademo charger. This dealership charged me almost 600 dollars and never fixed the leaf. On a subsequent retur I brought a nissan leaf in to check the chademo charger. This dealership charged me almost 600 dollars and never fixed the leaf. On a subsequent return for the charger repair I was charged for the work but the charger still does not work. Then when I return home a portable ev charger costing 800 dollars is missing. The dealerships response. We won't work on your car any more. Lawyers pending. More
by Angry
Employees Worked With
Service writers were useless.always on their cell phones.
January 21, 2019
They are very deceiving in their sales tactics. Do NOT go. Please be careful when buying a vehicle from Baytown Nissan. I found a car on car gurus and the price was $2500 more when I got there. They said it wa Please be careful when buying a vehicle from Baytown Nissan. I found a car on car gurus and the price was $2500 more when I got there. They said it was because of the package they add. (Tint, oil changes, maintenance plan etc). After trying to work with them their sales associate and manager were very crass but because I fell in love with the car I still bought it. Upon returning for service the sales staff denied what I bought. They deceived me and sales staff was rude and denied everything. Please Avoid this place or make sure you get things in writing. Beware of the racked on “packages”. More
by Nb
Employees Worked With
Claudia Duarte and Chris
December 16, 2018
Great customer service. Victoria was Awesome!!! I brought in my 2016 Nissan Maxima to be serviced due to tire damage. I purchased the warranty so getting them replaced was not a problem due to Vict I brought in my 2016 Nissan Maxima to be serviced due to tire damage. I purchased the warranty so getting them replaced was not a problem due to Victoria being on her "A game". However it didn't start that way. I work over an hour away so I called before I left my job to find out what time they close to avoid any difficulties. I arrived on Veteran's Day (me being a vereran myself) at 5:15pm (they close at 6) and a man in the service department turned me away informing me that they do not take vehicles so close to closing time. I informed him that I work an hour away and called before I arrived. Which meant nothing as he quickly turned me away. I feel like that information should have been told to me when I called. Victoria could see my frustration and suggested that I make an appointment to ensure I would get serviced with no problem. I did just that. When I arrived the next day, Victoria got my car serviced in a jiffy. No problems!! Good customer service is what brings me back to an establishment. If it hadn't been for her, this rating would have been completely opposite. Great job Victoria. Thanks to Victoria, I will be back!! More
by Nissan Driver
Employees Worked With
Victoria
December 11, 2018
Purchase of New Frontier I want to write to commend Salesman Cullen Furgeson and Sales Manager Chris Allen for working with us to find just the right truck and make us a great I want to write to commend Salesman Cullen Furgeson and Sales Manager Chris Allen for working with us to find just the right truck and make us a great deal in spite of terrible rain last Friday. This is now our 3rd Nissan purchased from Baytown Nissan (2014 Sentra, 2018 Altima, 2018 Frontier) and still drive all everyday. I would recommend if you are looking for someone pleasant to deal with on making an automobile purchase to ask for these gentlemen. Also after the purchase you will meet customer service representative Erin Gunn, another pleasant experience. We can hardly wait to purchase another vehicle. More
by Mel
Employees Worked With
Cullen Furgeson, Chris Allen, Erin Gunn
December 05, 2018
Great! Victoria Villarreal is the sweetest most helpful young lady!! I highly recommend her! If you need a good deal and someone who is honest go see her!! Victoria Villarreal is the sweetest most helpful young lady!! I highly recommend her! If you need a good deal and someone who is honest go see her!! More
by Blingqueen1986
Employees Worked With
Victoria Villarreal
December 05, 2018
Thanks Victoria This young lady had all the answers I was looking for not including she made me nd my friends feel like we were at the right spot the second we pull i This young lady had all the answers I was looking for not including she made me nd my friends feel like we were at the right spot the second we pull in thanks Victoria for your outstanding customer service I sure will Recommend Baytown Nissan to everyone !!. More
by Salas
Employees Worked With
Victoria
