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Beaverton INFINITI - Service Center

3.7

38 Lifetime Service Reviews

9500 SW Canyon Rd, Portland, Oregon 97225

38 Reviews of Beaverton INFINITI - Service Center

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August 16, 2017

"Worst Service Ever"

- Russell

After Infiniti returning the part they ordered, they Reordered it to fix my (brand new 2015) mirror and having to drive up from the beach and make arrangements with loaner - I picked the car up and it was NOT fixed. HOw can you miss a missing part on the rear view mirror when that is what it went in for??? I have left messages and they said they would come to me......I told them where and haven't heard a word. its been a day. This is not the customer service I would expect and next time I buy a $$80,000 plus car I will find someone that values me as a customer. I would NOT recommend this dealership.

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Recommend Dealer
No
Employees Worked With
they are not listed here. matt or max and james
Aug 18, 2017 -

Beaverton INFINITI responded

Russell, We are incredibly sorry about the miscommunication about the part and the status of your vehicle that led to the vehicle not being finished when you came to pick it up. We completely understand your frustration and want to do right by you and get this done. We are more than happy to come to you and replace the part next week (after the craziness of the eclipse traffic dies down). Is text still the best way to reach you? If so, feel free to continue to text Matt Tierney, our service manager, to coordinate an exact date and time. We will get this handled for you! Thank you for your feedback, and again, we're very sorry for the inconvenience.

July 14, 2017

"I've been with the Infinity company for many years. And one "

- Ina 123

I've been with the Infinity company for many years. And one of the things I like is the service that Nicholas Lefebvre gives me. On Saturday I went to change the oil to my car I told him I did not feel well. in 20 minutes the car was ready. I hope Infiniti Company, appreciate people like him.👍🏼

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Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Aug 21, 2017 -

Beaverton INFINITI responded

Thank you for your kind review about our service department and Nick! We're happy to hear you had a quick appointment when you weren't feeling well. See you next time!

December 05, 2016

"Randall Blalock goes way beyond excellent service!"

- Joan Whitcher

I have required Randall's help multiple times in the past and I have been so pleased with his service. He is always so kind and remains calm, even when I'm in quite a fix and upset with my car. I would highly recommend his expertise and the service at Beaverton Infiniti.

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Recommend Dealer
Yes
Employees Worked With
Randall Blalock
Dec 29, 2016 -

Beaverton INFINITI responded

Thank you so much for the kind words, Joan! We really appreciate the feedback. Take care!:)

August 11, 2016

"Always great service!"

- Mynewcar

Today I took my car in for a scheduled tune up and oil change. I was actually waited on in the Customer Lounge by a lovely young lady who presenting me with a menu of food and drink items to help pass the time. What a pleasant and delicious surprise that was! Then I met with Israel Garza, my wonderful salesman, to go over the technical aspects of my new Q50. Izzy is always happy to help and willing to go above and beyond to walk me through the learning curve of making full use of all the wonderful technology my beautiful new car has to offer. Not being tech savvy myself, Izzy makes the process understandable and easy to remember. Thank you Izzy, thank you lovely young lady who served me a muffin and thank you Service Department. You all made my experience today a pleasure and worth the drive from Vancouver, WA.!

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Yes
Employees Worked With
Israel Garza
April 15, 2016

"Over the top service"

- Maestro

Stopped by for some XM Radio programming advice from Izzie Garza. Not only did he provide me with excellent tips, but also took my car and gave it a super car wash while I made a service appointment. The people at Beaverton Infiniti are just super and especially Izzie. Thank you!!

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Yes
Employees Worked With
Israel Garza
February 29, 2016

"Over-the-top customer service"

- cindyyager

Went into the dealership beacuse I was having trouble syncing my car to my garage door after replacing my battery.. Israel came to the rescue and solved the problem quickly. Plus, he sat with me and explained some things on my car that I was unable to figure out. What a great asset he is to your dealership. He made me fell as though he had all the time in the world. Thank you, Israel!

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Yes
Employees Worked With
Israel Garza
February 23, 2016

"Thank you, Infiniti! My cell phone is synced to my car!!"

- Appreciative Diane

My iPhone was no longer syncing to my car, so I came to the Infiniti dealer today to see what they could do about it. Thank goodness Israel was around and had time to work with me and my car! It took almost an hour for him to get my car and phone working together again. He even went to a new car and tried to sync my phone to that car since it was not working in my own car. He was amazing, especially since he doesn't even own an iPhone, but he didn't give up, and he worked with it until my phone was synced to my car! Talk about a very pleasant and informative individual, and I even got a cupcake out of it. Thank you Israel, and thank you Infiniti for employing such a caring and an astute individual.

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Recommend Dealer
Yes
Employees Worked With
Israel Garza
August 26, 2015

"Poor Customer Service"

- major disappointment

After paying cash for my QX80, and in less than 7K miles on it I start having problems. The major problem was that the sonar on the backup camera stopped working. I found out the hard way, after putting some scratches on the bumper!! (Thank goodness it wasn't a child that I backed into!) They agree to fix the sonar, BUT only after I get the bumper fixed. They never offered a quote on fixing the bumper, they had no idea if I was even going to fix it and yet they were shoving me out the door knowing good and well that the sonar wasn't working!!! This is a lawsuit just waiting to happen!! Wish I would have stuck with Lexus, in 10 years I had nothing but a positive experience with Lexus!

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Recommend Dealer
No
Employees Worked With
Randall Blalock
Sep 14, 2015 -

major disappointment responded

Soon after making my post, I went to the dealership and met with Randall. As upset and disappointed I was, I have to admit, I was very impressed with the way Randall took care of my issue. He not only took care of the issue, he gave me an upgrade to the newest style available for free. He also gave me a complementary oil change and tire rotation. While the work was being done he called several times to keep me posted as to when I could come back and pick it up. Randall pushed his customer service past the 5 star rating! Thank you very much for all your work, and for putting up with me, I wasn't very happy when I arrived, but left VERY pleased!

March 21, 2014

"I have never been treated like I have there. I was made..."

- G35guy

I have never been treated like I have there. I was made to feel like I am the idiot. I had one person working with me on some severe warranty issue. Got my car back and still having issues. So I took it back as they requested because the issues I mentioned and the last rep had also seen. This rep the original one I was dealing with made me feel like I didn't have to worry about a thing she contacted me every week... the list goes on. When I came back that person was let go or something along those lines. Now I have to call the warranty and make calls and try and get a problem covered that was already a done deal. Because the rep that took over really has a poor attitude and I feel as though I get no help. He doesn't go out of his way he doesn't push for the customers needs. I haven't heard back from him or his boss. His manager was not much nicer when I explained the situation to him and said well "lets move on nothing I can do about it". As of now my car runs terrible and non of my original problems have been fixed what so ever. I dread taking my car back there because the confusion and lack of communication and now lack of ability to follow a paper trail or a phone conversation. Really wish it wasn't like this Free sodas and a nice facility doesn't stop or make up for this rude behavior and lack of customer support.

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Recommend Dealer
No
Employees Worked With
Mike H
April 13, 2013

"We purchased our 2007 Suburban from Beaverton Infiniti..."

- pickardfam

We purchased our 2007 Suburban from Beaverton Infiniti two years ago & have returned multiple times to get it serviced.  Your service department has always done a great job of quickly fixing our car along with friendly service.  Your waiting area is by far the most comfortable & welcoming area for us to relax while the car is getting serviced.  The kids enjoy a treat while I enjoy a cup of coffee.   The reason for our email is regarding the excellent service we received from Dave Stout last week.  We brought our car in early April, because the steering froze on us a few times over the previous weekend.  Dave had a loaner car waiting & got us on our way.  Over the next nine days Dave was in constant communication with us regarding the steering issue.  He was not able to duplicate the same issue after driving it yet he wanted to keep the car a few days to be sure the steering didn't have an issue.  He understood that we drove our kids around & wanted to make sure that we were safe.  We truly appreciate the time Dave & the service team spent on our car last week.   We have a choice on where we have our car serviced, whether it's an oil change or major issue.  Based on the excellent service provided by Dave, we will continue to bring our car into Beaverton Infiniti.  We know the car will get the best quality care because your employees understand that families drive in the cars they send out the service doors.  We have shared our experience with multiple friends, family members, and the occasional onlooker in the parking lot admiring the QX56 loaner car.  

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Recommend Dealer
Yes
Employees Worked With
David Stout
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