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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,971 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,971 reviews

April 01, 2022

This was one of the best experience i had in a dealership in buying and getting service More

by GRANADOSJOSE859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Apr 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 01, 2022

Frank, Willie, and the crew will take good care of you at Beck and Masten South. More

by bdup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Hill, Frank Nolden
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Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 01, 2022

Great customer service, would recommend someone else to visit your location , very helpful. Thanks again More

by IRLANDAVANEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Apr 04, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 01, 2022

Gracias por preguntar la señorita Frany Zepeda fue muy gentil y atenta lo único malo es que en el servicio rasparon mi camioneta More

by SAMUEL.CASTILLO
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
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Apr 04, 2022 -

Beck & Masten Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 01, 2022

Gabbie is my service advisor she is awesome she took excellent care of my husband and me More

by WILSONDONNA701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Apr 04, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

Sales rep was very nice. Finance rep was hard to understand sometimes. Dealership was nice. Just wish you could remove the $1895 tracker option More

by ASTEWART99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene
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Apr 01, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

They will get your vehicle back to you on time they treat people with respect More

by DRVINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Victoria Gilliland
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Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

I have gotten pretty good service from this dealership. I have bought 6-7 vehicles from them. More

by WLBRUMLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

The individual( Mrs. Rosie) is very knowledgeable and willing to help. She is also VERY professional. I really enjoyed working with her. More

by sbreland8519c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

Your business stinks. PHONY SERVICE. WORK SUPPOSE TO BE DONE NOT DONE. CUSTOMER SERVICE TERRIBLE. UNFRIENDLY WORKERS. More

by quincymae24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Apr 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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