Back

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
June 29, 2017

5000 mile service, Oil change Karla Menchaca always does an awesome job. She always works hard to get answers to whatever problem I may have with my truck. All the staff in the Ser More

by RMonty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your input, RMonty. Glad to hear that you are consistently impressed with the service we offer here at Beck & Masten South. If there is anything more we can do for you please come back and see us any time! Take care! Manny Escalon | Service Manager

June 28, 2017

Excellent service Karla Menchaca. I speak highly of her she knows what she's doing and I will refer her to anybody she is excellent and caring More

by Tyson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KARLA menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Tyson, thank you for your kind words and referral! We appreciate hearing feedback from our happy customers. Best, Manny Escalon | Service Manager

June 28, 2017

oil change review I love how fast and efficient these guys work. everyone is always friendly, smiling, and polite. my oil change n tire rotation was so fast. i come fro More

by QUICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Manny Escalon | Service Manager

June 28, 2017

Thorough Service Rose and Jocelyn were very helpful getting my oil change and alignment taken care of in a timely manner. They were very thorough and informative. They More

by ameason88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jocelyn and Rose
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Manny Escalon | Service Manager

June 28, 2017

GREAT CUSTOMER SERVICE AND COMMUNICATION Great crew all around. My advisor was Gabby she was very friendly and kept me up to date on my trk and what was covered under warranty and so forth. A More

by jackieh2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano, Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience at Beck & Masten South. If you ever need anything in the future, please don't hesitate to let us know. Take care! Manny Escalon | Service Manager

June 28, 2017

Service experience Have used Beck & Masten for service for about two years. GMC 3500 Denali and Chevrolet 3500 High Country. Always use Rosaena Vasquez for service, she More

by RC2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

At Beck & Masten South, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Manny Escalon | Service Manager

June 28, 2017

Excellent service Gabrielle ( Gaby) and Toni were very helpful and provided excellent service I will highly recommend getting your vehicle taken care of at this dea More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano , Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Manny Escalon | Service Manager

June 28, 2017

AC Repair AC was not working. Brought the vehicle in on a Friday just be sure that it would be serviced on Saturday. Mr. Roger Paredes assured us that the AC w More

by DESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. We are pleased to hear that Roger was able to provide an efficient and overall positive experience. Regards, Manny Escalon | Service Manager

June 27, 2017

oil change review Really like that I was able to book a same day appointment on line. I was out in 1 hour, pretty awesome! I will definitely be booking my services on l More

by Jaime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez, Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Rosaena, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Beck & Masten satisfied. We look forward to doing service with you again in the future! Manny Escalon | Service Manager

June 27, 2017

Great service They know what they are doing. They have a great smile they have great employee they have a great attitude everybody was so awesome the manager that t More

by Fernie9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Manny Escalon | Service Manager

...
161
...