Our Outback is serviced by time rather than mileage due to very low miles put on the vehicle. No mention of any brake work needed when we had it in October for its regular service. Magically less than 2300 miles later we bring it in again for service and behold!, Our rear brakes suddenly are down to 1mm and they are recommending replacing pads and rotors on a car with 32,000 miles. Service Manager Jen, refused to get on the phone to discuss, refused to call me back to discuss. The Service Advisor couldn't tell me if the calipers were locked up or not. Suggested my wife rides the brakes even though the front brakes do 80% of the braking and had plenty of pad life left. Ended up having to go through Subaru of North America, who saw what happened and agreed to take care of the brakes given we were just out of warranty by time, as we were still within by mileage, and they should have told us about them getting low, but clearly didn't do the inspection they said they did. After we were told Subaru was taking care of it, we made an appointment to have the work done, and Jen tells my wife she hadn't heard from Subaru and we were responsible for it until she heard otherwise. Again had to call Subaru of NA, who quickly called the dealer and told them again, to cover it under good will. Jen, the incompetent, irresponsible, inattentive so called service manager has zero bedside manner, zero manners period, and has no clue how to run a service department. For her to speak the way she did to my wife, shows me she has no clue as to what her job entails. To tell a customer who is having a problem that you aren't coming inside because you are "busy" checking in trade-ins is inexcusable. Driving 30 minutes for a "free" oil change is not worth the hassle of dealing with incompetent management, who promote techs not checking out cars until they are out warranty. The dishonesty, attitude, and lack of customer service makes us willing to drive twice as far to go elsewhere. Magically, our email address was deleted from the system too, so we won't be getting a survey from Subaru. Will be reaching out again to Subaru of NA let them know about that. Bel Air Subaru are a bunch of absolute thieves, who tried to take advantage of my pregnant wife, and didn't even have the ethics to try and make the situation right. Stay away if you value your vehicle and the safety of those who drive or ride in that vehicle.