Bell Audi

I want to thank the team over at Bell Audi Edison for repairing my Q5. It took a week to get it back, but I received a loaner car. I would like to give a special thanks to the mechanic for sending the v repairing my Q5. It took a week to get it back, but I received a loaner car. I would like to give a special thanks to the mechanic for sending the video of the car! More

Always had excellent service First time they did not preform well Have to bring car back Inconvenient preform well Have to bring car back Inconvenient More

This was my second consecutive purchase there. And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next d And will be my last. I discourage others from going there. I was there six hours, and we did not complete my purchase. I had to return the next day. Delivery of the car had an issue. They did not complete my registration timely (50 days and counting). They have not sent me certain funds they owed me. This place is a hustle. Got to another Audi dealer altogether. More

1/25/24 Nick Esposito was my advisor the work and service were outstanding, prompt and way beyond what could reasonably be expected. Thank you for the time and attention which was spent on my vehi service were outstanding, prompt and way beyond what could reasonably be expected. Thank you for the time and attention which was spent on my vehicle. You're cooperation and assistance in the matter were in our sincerely appreciated. thank you, T Stirpe More

Very good experience and mike was very professional and kept me updated … they just need their lounge back kept me updated … they just need their lounge back More

This is the first time I have used them and they were amazing. The staff was courteous and very helpful. Because of this, I will continue my service there. amazing. The staff was courteous and very helpful. Because of this, I will continue my service there. More

Great and honest dealership I have ever dealt with . .. Mr Evans is a great person ! Fast and straight forward for everything .. No hassle !!!! .. Mr Evans is a great person ! Fast and straight forward for everything .. No hassle !!!! More

Craig Hewit - is an Excellent Service Advisor - He always provides a 5 Star service in resolving any issues. He is very professional and always helps to resolve issues in a timely fashion. If someth always provides a 5 Star service in resolving any issues. He is very professional and always helps to resolve issues in a timely fashion. If something needs to be changed or repaired then he will give his honest advise - Thank You Craig and Bell Team in providing me an excellent service - More

My car had the 30,000 maintenance service. Nik and staff were polite, professional and promptly delivered as promised. Nik and staff were polite, professional and promptly delivered as promised. More

If I could give 0 stars, I would. CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees - from salesperson to management to Audi North America - would be an understatement! I purchased my vehicle on 21 October 2023 and outstanding items are STILL not resolved! I STILL have temporary tags because every week for a month, they found documents that I should have signed but they did not present to me! They state out-of-state transfers are delayed but they do not acknowledge their incompetency in this whole process! I gave everyone ample opportunity for them to make my situation right, but they failed on all levels. Sales Manager (Albert Nkanso) knew that his Salesperson, Maged Misak, was incompetent and hovered over him during the entire time I was there. Albert showed signs of disappointment, frustration and irritability with Maged. It is difficult to understand why Albert would allow this incompetence to continue. Initially, he presented himself as caring, but I realize that is just his sales persona and he showed that he really does not care anything about the customer - only about the sale! What followed for weeks and now months (because my situation is STILL not resolved) has been a horrible experience! I have had to write SEVERAL emails to managers, Albert and Ryan Schmidt (General Manager), requesting that they have Salesperson Maged refrain from contacting me! Both Albert and Ryan ignored my emails! I received one call from Ryan, and that was after I sent them a check to pay for my car because I refused to work with their SUPER INCOMPETENT BUSINESS MANAGER, BARRY CRINCOLI. If the team is a shadow of their leaderhsip, I can only surmise that Albert, as their leader, is not casting a positive shadow. The level of incompetence and the lack of communication from Albert's team is nothing less than UNACCEPTABLE! More