To Whom It May Concern;
As we all know, the Holiday Season is a time when most folks, like me, are spending their available cash on gifts, family, vacations, etc. Well, Christmas of 2011 was not unlike any other for me, except that when I took my 2007 Honda Accord into Bell Honda for a service check-up. I was leaving the following week for Disneyland. And, I wanted to be sure my Honda was in good shape for the drive from Phoenix to Anaheim.
My experience with Bell Honda began with their website and easy online tool to schedule an appointment. The other enticement was the free maintenance check. It was Christmas time and anything free was appealing to me. So I scheduled the appointment. I also called the service department, to ask some clarifying questions. This is I was introduced to Josh Seyfert.
Josh was the Service Advisor who not only took my call, he also took the time to explain a lot of things, including their coupons, service area, free shuttle service to home or work, etc. I felt comfortable right away and knew the experience would be positive.
I wish my cars maintenance results were as positive as my experience with Josh. To make a long story short, Josh was very helpful. The fact that he and the Service Technician, Doug Ruthroff, were honest and willing to make my experience affordable and manageable through the Holiday Season was an intangible aspect I wasn’t expecting. In the past two months, my Honda has been into Bell Honda’s Service Department, by design, and all of the maintenance requirements have been taken care of in order of urgency.
We often tell as many people as we can about poor service and back experiences. I have made it a point of telling everyone I know about the exceptional service I received from Josh and Doug. These two gentlemen have been wonderful.
My Honda will always go to Josh and Doug, as I trust them and believe that they care about me and my experience.
Thank you, Josh and Doug. You have earned a loyal customer, and car.