Benson Ford Inc - Service Center

The service department is awful. The communication is awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out our truck had been ready for 3 days & they were talking to the wrong customer.This is just one issue.

A huge, huge thank you to Mike and Roy for getting my car all fixed and ready to get me on my way. Thank you!!

I purchased my 2015 f150 from another dealership. I took it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure me into getting all the service done at once either. They helped me schedule what needed to be done first and we scheduled the rest. I will take my truck back there for all of the service that I need.I was really impressed with them and the friendly atmosphere there.

I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told them it was a computer error on the phone. Benson Ford called me back and stated it was a vacuum line and the injectors needed cleaning. The battery was also dead. I told them this was fine as long as the issues was fixed and they gave me a quote. I told them I could not pick it up till next Thursday. When I arrived on Thursday morning they didn't even have the job completed. I was told by Joe Robertson (my contact with this transaction) that it should be done by noon. So I left and came back. At noon he stated that his mechanic was having issues programming it and he would not hold me up any longer. He gave my a rental to drive home. This was the only pleasant part of the experience; but it still was not my vehicle. I came back the next day with my family after Joe called me saying it was ready. I had my wife and children enter the vehicle as I went in to pay; but as I was paying she found out the radio, navigation and DVD system did not work. I asked Joe to look. I asked if it was a fuse. He claimed it had power and they don't miss fuses. He claimed it came to them like this from the other mechanic. I said OK I will call them. I did and they denied it but did look up what fuses it would be and told me over the phone. The fuse for all of the above was totally missing from the fuse box. This is absurd that a Ford dealer would not know this or replace a fuse. Well I put the fuse in and drove it down the road with my family in the vehicle. The computer issues came back. I had to pull the fuse to make it work and even then it wasn't right. It was the same day I picked it up. I called Joe and he promised to return my call and let me know something. I am still waiting. My wife called 3 days later and was promised that the service manager would call her back. This too has not happened. We now have the vehicle parked as it is not a vehicle we can trust to drive. I feel like I was up-sell for a service(injector cleaning) and would be fine if the problems where taken care of; and we feel like lied to about the issues being cleared on the vehicles computer. A 10 amp fuse is more than likely a few cent and they have better access to the knowledge to why the radio and such where not functioning. Then when I put a fuse in a spot where there was no fuse leads me to believe it was intentionally done to hide the problem.

My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best!

Always the service people and the friendly help been good at Benson Ford when bring my car for service ..to make better decisions when purchase a new vehicle or trade

Using Benson’s online scheduling on their website, I scheduled an appointment for an oil change and tire rotation. I’m self-employed, so I blocked out an hour of my day to be able to take care of this. I received a confirmation email with my selected appointment time and the notation that I would be waiting while the service was provided. I arrived at the dealership ten minutes before my designated appointment and spoke to Anthony in the service department. He informed me that they didn’t have me on the schedule for 8 am, that the online scheduling system is only used if you’re dropping off a vehicle (which if it is accurate, is not mentioned ANYWHERE in the online scheduling process), and that he would try to fit me in but they already had a full schedule for the 8 am time slot. He was very apologetic, but because of my personal schedule I couldn’t just wait around (which is why I scheduled the appointment...). I purchased my car from Benson two years ago and have always brought it to them for service. I’ve also used their online scheduling to set appointments for service before with no issues (and no BS about how it’s only for dropping off vehicles). I am very disappointed with this experience. I’m not sure what has changed, but I will most likely be looking for another provider in the area to take care of my vehicle.

I had an awful experience in a neighboring county and called Benson of Easley. Mike, the service associate, assisted me over the phone and when I arrived.

Friendly, professional people and quality work. Also purchased several new cars, everyone goes above and beyond to make you feel comfortable about your purchase. Also appreciate the fact they give a loaner vehicle when needed. Just can’t imagine going anywhere else for service or to purchase a vehicle.

Took over 2 hours for an oil change At home noticed a large nick in back of hatch and bumper that was not there before and was fresh because the peeled off paint was still attached. Stepped in a large wad of gum in the parking lot which got all over shoes car and home carpet. Not happy.