19 Reviews of Benson Ford Inc - Service Center
I made an appointment to have my F150 repaired by calling on a Thursday and received an appointment the following Wednesday at 8:00 AM. I left the truck at 6:45 AM in front of the service department. I left on a Thursday and received an appointment the following Wednesday at 8:00 AM. I left the truck at 6:45 AM in front of the service department. I left the keys in the service drop box with a message I would pick it up at 4:00 PM. I was told when I made the appointment, that a diagnostic would have to be done and it would cost me $150.00. I said OK that would be fine. After they had my truck all day long, I went to pick it up only to find out that they had done nothing to my truck. I asked what did the diagnostic show. Scott's reply "I don't know anything." I said it appears to me that you did not want to work on my truck. Scott said it takes 48 hours and I did not give them time to diagnose the trouble and fix the problem. I went to another dealership and had the problem diagnosed and fixed in less than an hour. I bought one vehicle from Benson Ford of Easley, SC and I will not buy anymore vehicles from them. An appointment in the service department does not mean a thing to the Benson service techs. I would not recommend my worst enemy to them. More
Scott in Service is horrible at customer service, Save your time and $ and go else where, there service department is horrible, check out there google reviews for service. your time and $ and go else where, there service department is horrible, check out there google reviews for service. More
Mike Johnson, Very Very Pleased with my experience with him last Friday he handled the problem with my Truck very professional and have nothing but high praise for his attention !! Thank you Mr. Johnson !! him last Friday he handled the problem with my Truck very professional and have nothing but high praise for his attention !! Thank you Mr. Johnson !! More
The service department is awful. The communication is awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out awful. Our truck was in the shop was for a week, got a call telling me that the wrong parts were ordered & it would be another week, come to find out our truck had been ready for 3 days & they were talking to the wrong customer.This is just one issue. More
I purchased my 2015 f150 from another dealership. I took it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure it to benson to have it serviced. They went through the truck and they saw it had a couple recalls and they fixed them right away.They didnt pressure me into getting all the service done at once either. They helped me schedule what needed to be done first and we scheduled the rest. I will take my truck back there for all of the service that I need.I was really impressed with them and the friendly atmosphere there. More
Did not get the service I was promised. I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told I had my vehicle towed to Benson Ford because the mechanic it was at could not get the OB2 port functions to work and the computer had errors. We told them it was a computer error on the phone. Benson Ford called me back and stated it was a vacuum line and the injectors needed cleaning. The battery was also dead. I told them this was fine as long as the issues was fixed and they gave me a quote. I told them I could not pick it up till next Thursday. When I arrived on Thursday morning they didn't even have the job completed. I was told by Joe Robertson (my contact with this transaction) that it should be done by noon. So I left and came back. At noon he stated that his mechanic was having issues programming it and he would not hold me up any longer. He gave my a rental to drive home. This was the only pleasant part of the experience; but it still was not my vehicle. I came back the next day with my family after Joe called me saying it was ready. I had my wife and children enter the vehicle as I went in to pay; but as I was paying she found out the radio, navigation and DVD system did not work. I asked Joe to look. I asked if it was a fuse. He claimed it had power and they don't miss fuses. He claimed it came to them like this from the other mechanic. I said OK I will call them. I did and they denied it but did look up what fuses it would be and told me over the phone. The fuse for all of the above was totally missing from the fuse box. This is absurd that a Ford dealer would not know this or replace a fuse. Well I put the fuse in and drove it down the road with my family in the vehicle. The computer issues came back. I had to pull the fuse to make it work and even then it wasn't right. It was the same day I picked it up. I called Joe and he promised to return my call and let me know something. I am still waiting. My wife called 3 days later and was promised that the service manager would call her back. This too has not happened. We now have the vehicle parked as it is not a vehicle we can trust to drive. I feel like I was up-sell for a service(injector cleaning) and would be fine if the problems where taken care of; and we feel like lied to about the issues being cleared on the vehicles computer. A 10 amp fuse is more than likely a few cent and they have better access to the knowledge to why the radio and such where not functioning. Then when I put a fuse in a spot where there was no fuse leads me to believe it was intentionally done to hide the problem. More
Fantastic Service and Asst. Service Manager! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! My wife had a stroke. Joe Roberson was able to get me in and out in 30 mins and paid the bill! WOW. The best! More
Good service Always the service people and the friendly help been good at Benson Ford when bring my car for service ..to make better decisions when purchase a new Always the service people and the friendly help been good at Benson Ford when bring my car for service ..to make better decisions when purchase a new vehicle or trade More
Do NOT Schedule Service Online!! Using Benson’s online scheduling on their website, I scheduled an appointment for an oil change and tire rotation. I’m self-employed, so I blocked out Using Benson’s online scheduling on their website, I scheduled an appointment for an oil change and tire rotation. I’m self-employed, so I blocked out an hour of my day to be able to take care of this. I received a confirmation email with my selected appointment time and the notation that I would be waiting while the service was provided. I arrived at the dealership ten minutes before my designated appointment and spoke to Anthony in the service department. He informed me that they didn’t have me on the schedule for 8 am, that the online scheduling system is only used if you’re dropping off a vehicle (which if it is accurate, is not mentioned ANYWHERE in the online scheduling process), and that he would try to fit me in but they already had a full schedule for the 8 am time slot. He was very apologetic, but because of my personal schedule I couldn’t just wait around (which is why I scheduled the appointment...). I purchased my car from Benson two years ago and have always brought it to them for service. I’ve also used their online scheduling to set appointments for service before with no issues (and no BS about how it’s only for dropping off vehicles). I am very disappointed with this experience. I’m not sure what has changed, but I will most likely be looking for another provider in the area to take care of my vehicle. More