Benzel-Busch Motor Car - Service Center

You don't return phone calls to your customers. I needed the spec for the rear rims and several individual stated it was sent to my email address. Nothing was sent to me. I just spent $7,219.08 wit I needed the spec for the rear rims and several individual stated it was sent to my email address. Nothing was sent to me. I just spent $7,219.08 with you and now I can't get a return phone call for something I need. More

The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in person for him to tell me that after 8 days they didn't know what the problem with my car was, that they need more time and he will call me back the next day. He did NOT call me back the next day. He sent me a text informing me that the cost to inspect the car is an additional $2,519.00. on top of the $350.00 that i already agreed to pay for the inspection. Off course, after ten days now I was just upset and just pick my car. I have always service my cars at the Benzel-Bush Englewood and have a great experience but this one was the last time that I went there and the last Mercedes car that I own. I will trade this GLC 300 for a better brand and a better costumer service. More

Chris Iseman makes coming to Benzel Busch for service the best choice. He is responsive and professional and always does his best to accommodate. A truly excellent experience every time. I highly recommend t best choice. He is responsive and professional and always does his best to accommodate. A truly excellent experience every time. I highly recommend them. More

It took over 2. 5 hours for a express service, but I was pleased with the overall results. 5 hours for a express service, but I was pleased with the overall results. More

I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the front-desk receptionist gave me the receipt to sign, and I did not get a service professional to explain what I was paying for. More

The worse experience that I had in my 12 years a costumer of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, of Benzel-Bush Englewood. I drop my car on June 14th for a diagnostic of a check engine light, I didn't even have the respect of the service advisor, Chris Iseman, to call me or return my calls when i called him twice. I have to show up in person for him to tell me that after 8 days they didn't know what the problem with my car was, that they need more time and he will call me back the next day. He did NOT call me back the next day. He sent me a text informing me that the cost to inspect the car is an additional $2,519.00. on top of the $350.00 that i already agreed to pay for the inspection. Off course, after ten days now I was just upset and just pick my car. I have always service my cars at the Benzel-Bush Englewood and have a great experience but this one was the last time that I went there and the last Mercedes car that I own. I will trade this GLC 300 for a better brand and a better costumer service. More