Benzel-Busch Motor Car - Service Center

Staff is very professional and diligent. They all make you feel home and be part of a big family They all make you feel home and be part of a big family More

Always friendly and explains exactly what the problem is. and fix it right good customer service and fix it right good customer service More

Received e mail for $150 off maintenance. Told it could not be used for A service and it says that. Nowhere does it say that on my email. The email I received even mentions express service. Ve Told it could not be used for A service and it says that. Nowhere does it say that on my email. The email I received even mentions express service. Very frustrating. More

As always Bendel Busch was amazing. The team is on point. Communication is great and timing is as well. The team is on point. Communication is great and timing is as well. More

The attention and customer service could be better and more friendly. It seems like they are always in a bad mood. No smiles. more friendly. It seems like they are always in a bad mood. No smiles. More

Excellent services on time. No wait we’ll always use this service. The people was excellent No wait we’ll always use this service. The people was excellent More

Horrible. My car was returned with the passenger console totally unattached . Left on the floor with the invoice. I can’t attach it. 10 documented unanswered p My car was returned with the passenger console totally unattached . Left on the floor with the invoice. I can’t attach it. 10 documented unanswered phone calls.very difficult to get a human being to speak to….$385 for a diagnosis that an apprentice mechanic could of told me. They had the car for a week. Representative doubled down on poor service texting me making excuses instead of a solution . Also documented. My credit card was charged 2x’s. ( Amex said one was a “hold” charge) I purchased the car 10 years ago at this dealership. Had to tow it back and forth and it took a week to get a diagnosis. I plan on disputing the charge with Amex as soon as it removed from pending status. More

The service advisor was very unfriendly, interested in only selling services, and was not willing to offer any additional help or information. only selling services, and was not willing to offer any additional help or information. More

I was told about 2 pm that my car service was finished and that it was being washed and would be delivered to me. at 5:30 pm still no call or info. i called a few times and got someone around 6 that said and that it was being washed and would be delivered to me. at 5:30 pm still no call or info. i called a few times and got someone around 6 that said there was a snafu and the car would be delivered tomorrow. the lack of communication in telling me this all afternoon is upsetting. its not the fact that i got the car the next day, as i had a loaner, so it was ok, but not hearing back from the company and waiting for nothing the previous day, was upsetting. once my service manager heard about this, he apologized and said he would handle it. the person who told me at 6 pm the night before that he was sorry and that there was a snafu, was also very nice. but whats with the lack of communication to your customers? More

The service was fast and easy. The gentleman said it will be half price if I wait. So I waited instead of getting loaner car. Thanks for the information! The gentleman said it will be half price if I wait. So I waited instead of getting loaner car. Thanks for the information! More