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Berglund Chrysler Jeep Dodge Ram

Roanoke, VA

3.8
393 Reviews

2525 Franklin Rd SW

Roanoke, VA

24014

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393 Reviews of Berglund Chrysler Jeep Dodge Ram

March 12, 2024

Attempting to charge diagnostic fees of $180 per issue for a vehicle under warranty. Attempting to charge for an oil filter($135); for an issue covered under warranty; despite the fact the FCA warranty More

by devan.m.ritchie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach (service), David(truck shop)
March 01, 2024

The Guys here are great and service is fast! I would recommend them for service anytime. More

by Adammann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach and crew
November 29, 2022

Very attentive and informative throughout, was a quick and easy process during entire buying process. More

by lacroixcaroline24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Taylor
October 03, 2022

Kenny smith was our salesman. .he was excellent..he worked was us to make sure we got the best deal..!! The dealership is great..!! More

by 2garretts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny smith
August 16, 2022

Drove from Charlotte NC ready to buy this car. Financing and down payment was already to go. Well they 10k more than advertised. This is very disappointing and they are asking ZO6 convertible mon More

by Rivercraze66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walt Frazier, Jason Fitzwater, Jeremy Sturgill
August 11, 2022

We had a great experience buying our new van! Buddy Davis was so helpful and kind! He and Robbie Buster worked hard to get us exactly what we needed! We highly recommend working with them! More

by amberforloines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Buster , Buddy Davis
May 20, 2022

Service department is poorly managed. Customer service representatives and manager are abrasive, allusive and inconsiderate to the customer. No commitments to quality, delivery or communi More

by jbdowdy85
Recommend Dealer
No
Employees Worked With
Al Durham
August 25, 2021

Very friendly staff, they go .above and beyond to make their customers satisfied. Kudos to Patrick Taylor and Mark Austin. Two very nice men. Thanks for meeting our truck needs. Very satisfied customers. More

by Ellie Mae Duncan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Austin, Patrick Taylor
August 13, 2021

I had a great buying experience with Jason and Patrick. Took me a few days to make up my mind but wasn`t pressured in the meantime. I would recommend them to anyone looking to buy a vehicle. More

by dootdabob
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hunt, Patrick Rock
May 25, 2021

I recently bought a Jeep Wrangler from Burgland it was a wonderful experience and salesman Kenny Smith worked hard for us. The company handled any concerns we had! Second vehicle we have bought there and w More

by Lyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Smith
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