The negotiation process went fine. I communicated with the sales man for a week and settled for a Civic, which I love so far. However, when I came to pick up the car on May 14 and went over all the paperwork, the finance manager, Wayne, tried so hard to convince me buy extended warranty, which was almost 2000 dollars. I stupidly agreed to buy it when he said I can cancel with no trouble and get a full refund within 60 days. After doing some research online and having learned how over-priced their warranty is (for the same plan, it costs 900 dollars in another honda dealer), I decided to cancel. As it turned out, the cancellation process was SUCH A PAIN. Not only did I need to drive there (1 hr +) to sign the cancellation form, I did not receive the check after 3 weeks, when Wayne promised I only need to wait for 10 business days. I called HondaCare on June 6, they didn't even receive my cancellation form! I called Wayne on the same day and asked for an explanation. He said he would check my file and get back to me. OF COURSE HE DIDN’T CALL ME BACK. After tricking me to buy the stupid extended warranty, I am just an annoying student who bothered him all the time to get my money back. Worst guy I have ever did business with. Never respond to customer’s need. Definitely don’t work with him. I ended up cancelling my extended warranty myself with HONDA. It turned out the whole process is so easy. I just need to download the cancellation form online, yes the same one Wayne asked me to drive there to sign, fill it in and email back to Honda. Then after 10 days, I received my check. I don’t need to waste 2.5 hrs of my life to drive to Berlin City to sign the stupid form. They can totally email me the form or tell me what to do. But no, Wayne made it clear that I had to drive there to sign it in person, then lied to me that it would only take 10 days, and then maybe tossed my cancellation form in the trash can and kept me waiting, hoping that maybe I would not press him so hard and after 60 days I would not be eligible for a full refund. Well, I’ve never been mean to anybody in my entire life. But Wayne, I want to say all the words that my English teacher told me never to use to you. THAT IS HOW FURIOUS I AM ABOUT YOU!!!
Moreover, every time I tried to call Wayne or any other finance manager was a PAINFUL process. You know they are out there but they never picked up the phone! Every time I need to call 10+ times in order to talk to them. One more thing, four weeks since I bought my car, I called the state's DMV on June 13, they haven't even received my title application yet!!! In short, Berlin City always advertises how easy it is to do business with them. Total BS! All they did was tricking you to buy car from them and the minute you handed them the check, you are dead to them. I hate myself that I chose them over Lee Honda for just a 500-dollar price difference. So not worth it. DON'T EVER DO BUSINESS WITH THEM!!!