Dave Belliveau was a great help in our search for our new used car. He was responsive, but not aggressively so, the moment we emailed Berlin City about the car we were interested in, and he made it easy to visit that day. He was reasonable in discussing the offer we made and took our suggested price seriously. We've commented several times to each other afterward that he didn't seem like a car salesman: he was open, interested most in helping us find the right car, and did not pressure us to make any decision. It was a pleasure to work with an attentive, smart, respectful person with a low-key approach; that counts for a lot. Good for Berlin City for hiring him.
Dave's genial approach was in stark contrast to that of Jason Gannon, the finance manager we dealt with. When we got to Jason's office, we discovered that he had confused our paperwork with that of another customer; he had us in the database as having purchased a different, and much more expensive, car. He rushed to reprint our documents, but the dealer certificate we ended up with still had the wrong price (he told us that it didn't matter). His approach overall was much more aggressive and typical of what one would expect to encounter in a car dealership. We know that part of a finance manager's job is to try to sell additional packages and warranties (none of which we bought), but when a customer refuses these straight off, a finance manager might want to try a respectful rather than confrontational approach. When we rejected his offer of extended coverage, he said, "What do you think is going to happen to the cost of labor five years from now? Is it going to go up or down?" That's simply an insulting question. Our experience in his office caused us to leave the dealership with a bad taste in our mouths--which was too bad, as the rest of our experience was so positive.