The BEST car buying experience I have ever had!!!!
After test driving the vehicle at a local Honda dealer (5 minutes from out home) my wife and I knew exactly the car we wanted (2012 CR-V) right down to the color. After searching multiple dealer inventories online we came across the vehicle at Berlin City, the only dealer to have the vehicle in the trim level and color combination we wanted. Our local dealer couldn't come close to the price we wanted to pay for the vehicle, you know since it's brand new this year it's a very "hot" vehicle right now (and they didn't even have one in stock). Yeah right. The typical lines I have come to expect from a car dealer.
Berlin City includes a "Make an Offer" button in the inventory search and after a great deal of research on our part my wife and Iwere ready to make what we felt was a fair offer to purchase the vehicle, by the way we fully expected to be contacted and asked to come into the dealership and speak with sales after making the offer. Well, the phone rang about 5 minutes after submitting the offer and a very friendly Jesse Mulherin wanted to confirm that the vehicle we made the offer on was indeed the vehicle we wanted, verifying equipment and color combinations. After a few minutes of verification Jesse simply told us that the offer we made was reasonable and accepted. Wait, what?? Don't I need to spend hours going back and forth between sales and management, don't you need to lure me into the dealership with false expectations, don't I have to plan on spending the next week completely frustrated with the entire car buying process???? The answer to all those questions is apparently not, by the way at this point I am still not convinced this is going to be this easy.
OK, a few more questions from Jesse now, do I have a trade (I didn't), when would I like to come and pick up the vehicle? Now, here's the problem and most likely the deal breaker, Berlin City is not close to me (115 miles away, yes that's 115 over 2.5 hours of drive time) and we have two very young children, me getting to the dealership would be problematic at best. I told Jesse this and he asked if we would like the vehicle to be delivered, well sure I would but how much is that going to cost me?? Jesse's response, it's complimentary, are you kidding me, after the offer I made and very little money left in the car for the dealer you are going to deliver it to my home free of charge? The answer is Yes!!! By the way, it is about 5 PM on a Thursday night right now....Next step, financing the vehicle.
I can get a rate of 1.9% through my credit union but for ease let's see if the dealer can at least match the rate since I would have to spend time at my bank closing the loan. That's where Gail from finance comes in. I spoke with Gail, who was exceptionally friendly and organized, the following morning regarding the finance of the vehicle and she informed me that she was able to secure me a better rate than I anticipated, 1.75%. I do a lot of research when it's time to make a purchase this large and I can't find a rate that low anywhere. This is so easy it's weird now. We finalized the information with Gail on the phone and negotiated what I feel was a very fair price on an extended bumper to bumper warranty (out to 120,000 miles). Since the price of the vehicle was so reasonable I didn't see a reason not to add it. Gail went out of her way to make this a painless process. Time spent, about 15 minutes!! Oh yeah, as we were finishing the phone call Gail informed me that she just handed the paperwork to Gordon, the delivery driver, who was there waiting and he was on his way out the door before we hung the phone up and that they should be arriving at my home at 4:30P. Since it's a rainy / snowy Friday afternoon I don't expect Gordon is going to make it in the allotted time, but honestly I'm at home and I have time to wait so no big deal.
Well, 4:30PM on the dot there is a new Honda CR-V making the corner to my house and pulling in my driveway followed by another car from the dealer. Gordon introduces himself, a very nice guy, exceptionally personable and professional. He gives me plenty of time to look around the car to make sure I am happy with the condition and we pull it into the garage. Gordon has all of the paperwork with him that needs to be signed and we spend about 20 minutes going through everything. He is able to answer all of my questions and it is really evident he knows what he is doing and is as much a part of this entire process as everyone I have dealt with previously. Paperwork complete and Gordon is on his way back to the dealership with the second driver who followed him down.
Now I'm in the garage at about 7:30P checking out the new vehicle and my cell phone rings, it's Jesse from the dealership calling to make sure I was happy with the vehicle that was delivered and to make sure I didn't have any questions. Jesse said he would follow up with me in a couple of days once I had an opportunity to spend some time with the car and make sure there were no additional issues or questions that come up, I have no doubt this will happen.
From start to finish all of the folks at Berlin City worked very hard to make this a very painless experience and went out of their way to ensure that all of my expectations were exceeded. I would highly recommend this dealer to anyone looking for a new vehicle, I certainly will be buying all of my future vehicles from Berlin City as they set the standard for which all car dealers should strive for.