I bought a new car from Berlin City Jeep in New Hampshire and needed to get an inspection sticker in VT. I needed to get it done so I could leave for Florida. I tried several places near by and none could get me in for a week or more. I called Berlin City Kia and Paula Sneen very nice and accommodating. I told her my plight and she told me to bring it in that afternoon and they would work it in. When I got there, I met with Erin Marcotte in the service department. She was so nice. She said that it would take about an hour and a half to get it in. She came out from behind the counter and showed me all the various places in the dealership to wait and all the great amenities for their customers, comfortable lounge with TV, free drinks and food, free Wi-Fi, etc.. My wife and I sat down at a table with her service dog and we got a cup of coffee and a muffin. A very nice women from sales came over and talked to us, she was very friendly. Before we had a couple of sips of our coffee, after about 15 minutes, Erin came over to us and said the car was finished. She was able to get it in right a way and get it done without making us wait. The whole experience was the best I have ever had at a car service facility. I live 75 miles away but I will go there for all my service from now on. Thank you so much for treating us like royalty.