Berlin City Lexus of Portland

Best vehicle buying experience ever! We went to Berlin City Lexus first on our search for a quality preowned vehicle. I had called a few dealers in advance, to make sure they still had t We went to Berlin City Lexus first on our search for a quality preowned vehicle. I had called a few dealers in advance, to make sure they still had the model we wanted to see. Berlin City was one of the few that answered promptly, and were knowledgeable about their current inventory.. A friend had recommended them, and the selection was well beyond that of other dealers. Between Daniel Kahn, General Sales Manager - and - John Talamelli, Dedicated Consultant, we could not have been in better hands. There was no pressure, we were treated well, and the process was seamless and transparent (truth in advertising apparently does exist!) We were pleased to purchase a vehicle, the use of our time and theirs was sensible, and we felt no need to shop elsewhere. I would recommend this dealership to people seriously in the market for a quality vehicle, and a superior purchasing experience. More

Very satisfied customer This is a terrific place to shop for a Lexus. I’ve worked with Tony, Dan and Tim, all on the same purchase. Each brings a little different approach a This is a terrific place to shop for a Lexus. I’ve worked with Tony, Dan and Tim, all on the same purchase. Each brings a little different approach and they all work hard to help the buyer get to his goal within budget. There is no pushy sales approach nor are sales and management staff haughty in any way. I’d highly recommend this dealership. More

EXCELLENT SERVICE & SALES DEPARTMENTS Everyone has been extremely helpful, congenial, and go above and beyond to answer questions, etc. I am a former Volvo owner and will now NEVER persona Everyone has been extremely helpful, congenial, and go above and beyond to answer questions, etc. I am a former Volvo owner and will now NEVER personally own anything other than a Lexus. More

Awesome Customer Service!!!! Berlin City Lexus is by the far the best dealership to buy a new or used car. This is my second certified pre owned Lexus and I can’t wait to get my t Berlin City Lexus is by the far the best dealership to buy a new or used car. This is my second certified pre owned Lexus and I can’t wait to get my third from them. I always go to Courtney Merrill, she is the best of the best in the car business. She always knows exactly what I am looking for and has a wonderful personality. Every time I Walk through the doors there is always multiple people who greet me by my name. Almost every time I go there the General Manger Dan Kahn will come out and chat with me while my car is in for service. All around just a great group of people to work with. Thank you for everyone’s help there at the Lexus Dealership and Service. If you get your car serviced there you have to go to Lynne Waldroup, her personality and humor alone will brighten your day. More

Horrible Service Department Absolutely abysmal service department. My car was recently there nearly six weeks for an issue with the navigation unit. To be fair, some of the wait Absolutely abysmal service department. My car was recently there nearly six weeks for an issue with the navigation unit. To be fair, some of the wait time was for parts, but the car often sat for nearly a week when all required parts were in--just waiting for a technician to be assigned to work on it. The icing on the cake was to get the car back filthy inside, with two minor parts missing and the floor air vent not properly re-installed. One would think a Lexus dealership would take the time and have the attention to detail to give the car back to you as least as clean as when you dropped it off. However that was not the case with Berlin City Lexus. I have owned 3 Lexus vehicles over the past 15 years and this dealership has the worst service department of any I have dealt with. The dealership charges premium pricing and gives Yugo service. More

John Patten is a gem! My husband and I worked with John Patten @ the Lexus dealership in Portland. It was refreshing to meet a salesman who was relaxed and knowledgeable, r My husband and I worked with John Patten @ the Lexus dealership in Portland. It was refreshing to meet a salesman who was relaxed and knowledgeable, rather than eager and money-driven. If the opportunity presents itself in the future, then we will certainly refer friends directly to John! More

Service I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well. I want to say that the Service staff were fantastic. They were friendly and very helpful. The work done on my car was great as well. More

No available service time until July with a car problem. Suddenly, display, radio, gps, and CD player went out. Bought the car - Es 300 hybrid new 14 months ago. Service dept couldn't look at the vehicle unt Suddenly, display, radio, gps, and CD player went out. Bought the car - Es 300 hybrid new 14 months ago. Service dept couldn't look at the vehicle until 6/22 (the only day impossible for me) and the next available time in July. Then referred to a salesman because they "know more ." ?????? First call with a problem and not a good experience at all. More

Delightful buying experience at Berlin City Lexus of Portlan We researched and test drove various vehicles--Mercedes, Audi, Nissan, Mazda--to name a few. The Lexus RX 350 met all of our requirements and then so We researched and test drove various vehicles--Mercedes, Audi, Nissan, Mazda--to name a few. The Lexus RX 350 met all of our requirements and then some. Our buying experience was pleasant in every way. We didn't feel pressured at any time and all of our questions were answered promptly and thoroughly. When our sales rep wasn't available, the sales manager took over and returned calls and emails promptly. Mike Wyman listened to what we wanted and addressed our needs in a very professional manner. He didn't attempt to oversell. Mike is very knowledgeable and was very open to having me return for a refresher course on the vehicle once I've driven it for a week or so. I learn by doing and this is the approach that works best with me. We will buy from this dealership in the future. More

It was a very pleasant experience, The salesman Michael Wyman was very knowledgeable and helpful in picking out a new vehicle, I would recommend people that I know to buy vehicle throu The salesman Michael Wyman was very knowledgeable and helpful in picking out a new vehicle, I would recommend people that I know to buy vehicle through this person at Berlin city More