I have been a customer of Berlin City Nissan for a number of years and have been fortuitous to have Josh Blanchard as my Service Advisor during this time. This week I brought my vehicle in for emergency service without an appointment. Josh listened compassionately and took my vehicle in for an evaluation without hesitation. When numerous critical problems were found, making the car unsafe to drive, he and Stacy Dalphonse kindly located a rental vehicle for me (it was almost closing time). Last evening, Mark, my Service Technician, stayed past closing time to complete the work on my vehicle so that I could drive it home. I was profoundly grateful for his thoughtful efforts.
The kindness and professional, exceptional service extended to me by Josh over the years (and Stacy as well when Josh has been unavailable) is a rarity to encounter these days. Similarly, I know that Mark has worked on my vehicle repeatedly, and, because of his expertise and keen attention to detail, my vehicle has run smoothly and without problems. Josh, Stacy, and Mark are assets to Berlin City Nissan, and we all have much to learn from their fine examples. As a front line representative of Berlin city Nissan, Josh, through his thoughtful efforts, careful listening, and concern, has developed a loyal cadre of customers, including myself. When I arrive for an appointment, I am consistently welcomed like a friend moreso than a customer. I have recommended Berlin City Nissan to others and will continue to do so without hesitation. I look forward to many more years of stellar service from Josh, Stacy, Mark, and their colleagues.
Thank you for offering me this opportunity to offer my sincere gratitude and praise on behalf of Josh, Stacy, and Mark. I am hopeful that their efforts and dedication extended to customers like me may be duly recognized by Berlin City Nissan. Best wishes.