As a customer, I leased a 2007 Nissan Murano from another dealership 39 months ago with a dealaership in Southern Maine. The lease was to end on August 6, 2010. I spent two and a half hours with a salesman at the dealership I leased the car from. I asked for all my options and drove two new vehicles, a Murano and a Rogue. Upon leaving that day, the salesperson was to send me options and prices by e-mail. The next week I had not received the e-mail so I called the salesperson. He said he must have the wrong e-mail address. I gave it to him again but keep in mind, that address was already in his system, at least in the service department where I had had my Murano faithfully serviced for 39 months. He said he would send the information again that day. After a week went by, I had to call again as I had not received it. I called again and then said I had decided to purchase my vehicle. He was then to send an application for purchase in the mail. He asked for my address, although once again, he should have had and did have it in his system at the dealership. Oh, well, it never arrived after another week went by. I called again and left a message, and heard nothing from anyone in three days. It was then that I called Berlin City Auto Group, spoke with Scott Walker and within a few minutes had explained my situation and he made an appointment for an inspection for my car (required) and an appointment with him to fill out the paperwork for purchase of the Murano at 1:30 that day! Everything was completed within an hour or so and I was on my way home owning my car including the car being washed. I have already made a service appointment to address a needed fix on a warranty situation before it might become more difficult to handle. The service at Berlin City was excellent, friendly and obviously professional. I look forward to their service and to purchasing my next Murano or Rogue with them within a few years. Thank you to all those I met that day.