I am a very lengthy, detailed and researched car shopper... I shop around until I basically DROP to find the best deal, and to be treated fairly and NICELY (as a young female). I went to another dealer and was treated like dirt... no negotiating, laughing at me, making sly comments about how I was "changing my mind", leaving me to wait in their office while they "talked to their sales manager"... so disrespectful. When I walked into Berlin City Toyota I was pretty beaten up. I found Ed and told him what I wanted, and that I had been given the runaround at other places. He looked right back at me and simply said, "Ok, let's see what we can do." He worked his tail off for me, found the perfect RAV4, let me test drive it alone, made SURE it was what I wanted, and that he wasn't influencing the decision. He waited to run my credit until I knew exactly which RAV I would take and made sure I test drove it for a long time before we went forward. I told him the price I wanted, and he came back quickly beating the tar out of what I was looking for. No games, no hassles, so nice, so considerate, didn't make me feel like a young dumb female buying a car (like other dealers). So personable, so easy to talk to, listened to what I wanted, it was a WONDERFUL experience with him. Why don't car salesman get it... it's so easy... don't hassle us, give us what we want the first time, don't play games, don't leave me waiting in your office for 20 mins, if you can give me what I want the first time, just give it to me. Don't wait until I drive off your lot and then call me multiple times laughing at what I'm asking, and then offer it to me begrudingly. Ed, THANK YOU. You are professional, savvy, no-pressure, friendly, and an outstanding person to work with. You treat women fairly and never underestimated what I was looking for. I have recommended you to all my friends and through this website I hope people just avoid other dealers and just go right to Ed and the folks at Berlin City.... they truly are NOT Used Car Salesman... just great guys looking to HELP, LISTEN and give you want you want the FIRST TIME. THANKS ED, nice job!