This is the second car I have purchased from this dealership and I am very satisfied. Melanie is a compassionate and knowledgable sales person who was receptive and helpful, Way to go, Berlin City!
P.S. Cliff is a treasure in his job.
I purchased a new 2017 Highlander Hybrid at Downeast Toyota in Brewer, ME. I now live in Portland, had the 5,000 mile service yesterday at Berlin City and am totally and completely satisfied with the experience. Thanks Derek and all who took care of me and my buggy yesterday!
I came in to test drive a few vehicles and at the last minute asked if they could sneak my truck in for an oil change while I was out driving. They were very accomodating and fast. The salesman was also great showing me the various models and describing the differences between the two vehicles and the options available.
I recently purchased a new vehicle from Berlin City. My salesperson, Mark Hunter, did an exceptional job. He made the car buying experience stress free and not feeling like I was being taken advantage of. He should get a raise! Berlin City was quick to fix a couple of minor issues with the vehicle.
We brought my husband's Prius in for some routine work (oil change, windshield wipers, switch winter for summer tires). We received a message recommending additional work that would improve the car's performance. At no time did we think anyone was trying to upsell us. Some of this work is going to be expensive but necessary for safety! Very pleased with this attention to detail and the option to add some services to work already being done.
As usual great service and super customer service advisor, who was excellent. Jeff Bishop was very professional and helpful and carefully explained all that was done with recommendations for the next visit.