Berman INFINITI Chicago

Awesome! I love working with this dealership. They are tops when it comes to customer service! I would definitely recommend them to anyone who is looking for a I love working with this dealership. They are tops when it comes to customer service! I would definitely recommend them to anyone who is looking for an Infinity! More

Great selection of cars, but lacking in customer service. We found a vehicle we wanted. Good price. Although took more than 8 hours to get the process completed. Car was missing rail covers on luggage rack We found a vehicle we wanted. Good price. Although took more than 8 hours to get the process completed. Car was missing rail covers on luggage rack and we had to work hard to get them. Sales guy seemed very busy and rushed. Lost initial paperwork in trade value from day prior and then made a lower offer second day. Good thing we took a pic of it day before. Lots of quick talk that wasn’t needed or appreciated. Sales guy struggled with paperwork and misplaced copies of our drivers license. Upon driving vehicle home realized gas tank was on half full ( we were promised a full tank) CD player didn’t work and seatbelt adjuster on drivers side wouldn’t adjust. Simple things that shouldn’t be overlooked on a certified vehicle or a quality sale. Also found previous owners lip gloss rolling around back seat of car making a terrible clanking noise. Luckily it was just that and nothing bigger. Our local dealership in Appleton made the fixes on seat belt and CD player (all under warranty). Wish they would have had a car for us and not have had to deal with this dealership. If you have a lot of patience and they have the selection then maybe check them out. Finance guy was good to deal with. More

4 hours Expected oil change and tire rotation to take 2 hours max. Had 1 year old with me, so time was of the essence. Paper says I was given a world class Expected oil change and tire rotation to take 2 hours max. Had 1 year old with me, so time was of the essence. Paper says I was given a world class all.point inspection, but apparently it wasn't as I had to tell the rep after the fact that I had a tire pressure issue on one tire and then they discovered I had a nail in it. If they checked the alerts, they would have seen the issue. That then took over an hour to fix. Time updates given were never accurate. Had to tell the rep my car was sitting and hadnt been washed. Not how I envisioned spending 4 hours on a Friday. Car washes are not thorough, tire spokes were not wiped out and back of car was still dirty/ hand prints smeares on car. Wasn't a happy camper when I left. More

Just as my first two this experience was very rewarding The salesperson was very welcoming and well informed. He had been communicating with me before I walked into the dealership. He helped me leave out w The salesperson was very welcoming and well informed. He had been communicating with me before I walked into the dealership. He helped me leave out with an even better deal than I expected. More

Maybe my easiest car buying experience yet! I bought a used Honda for my daughter from Ken Zeller. It was probably the easiest car buying experience I have ever had. I was happy with the c I bought a used Honda for my daughter from Ken Zeller. It was probably the easiest car buying experience I have ever had. I was happy with the car itself and the deal. The car was a perfect fit for my daughter. My daughter is out of state. They took care of all paper work necessary to have it put into her name so that I would only pay tax there. Then they held the car for me until it was ready to be delivered to my daughter, which sounds minor, but I live in the city. I didn't need to pay for parking while waiting to set up delivery. Both my daughter and I are very happy! More

Great experience with Anthony! Anthony helped me with my purchase over the weekend and was great to work with! He wasn't the typical pushy car salesman and was very helpful getting Anthony helped me with my purchase over the weekend and was great to work with! He wasn't the typical pushy car salesman and was very helpful getting everything done. I would highly recommend his services! More

Above and Beyond Timothy and I couldn’t be more pleased with Anthony! It was a pleasure working with him. Even when there were bumps in the road, he was amazing at goi Timothy and I couldn’t be more pleased with Anthony! It was a pleasure working with him. Even when there were bumps in the road, he was amazing at going above and beyond to make sure we were taken care of. I am myself in the service industry, while sales is a great trait, so is customer service. What I look for in anything I buy, is my experience. You have to believe in what you’re selling and we could see Anthony believes in Infiniti. His belief is what made us feel secure in our purchase. This far, we couldn’t be more happy with our choice! Thank you to everyone who had a part in our purpchase. More

Best service guy ever! Ramon Gonzalez is the definition of service! Every time I go in for a service, Ramon has taken care of me no matter if the place is busy. He’s very kn Ramon Gonzalez is the definition of service! Every time I go in for a service, Ramon has taken care of me no matter if the place is busy. He’s very knowledgeable when it comes to any issues I have about my infinite. His friendliness and expertise makes any visit the service center actually enjoyable. I highly recommend asking for Ramon if you need any service done to your vehicle! He will make sure you are taken care of and you will definitely be in good hands! A+++ More

Best is Chicago Usually going to a service center is a hassle but Ramon is probably one of the best in the industry. His costumer service skills is amazing and he’s a Usually going to a service center is a hassle but Ramon is probably one of the best in the industry. His costumer service skills is amazing and he’s always ready and willing to help with what ever you need. I’ve been to this service center a few times and his professionalism never changes! He’s very knowledgeable and makes everyone feel welcomed even when things are busy. More

Great Quality Experience. Ken Zeller is Awesome! They were extremely accommodating from my entry until my exit. Although they guaranteed that no reasonable offer would be refused... Their accomodat They were extremely accommodating from my entry until my exit. Although they guaranteed that no reasonable offer would be refused... Their accomodating ways made me not want to haggle on a price. They were also thorough in doing a walk through of the vehicle. Ken Zeller is Awesome! More