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Bertera Chrysler Jeep Dodge Ram

West Springfield, MA

3.6
490 Reviews

539 Riverdale St.

West Springfield, MA

01089

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Showing 490 reviews

April 01, 2021

Carlos Torres at Bertera provided excellent, friendly, and accommodating service. He made the lease process very easy and transparent. I’m so in love with my new Jeep Wrangler, and can’t thank the guys at More

by Anastaciatorres97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Torres
Apr 09, 2021 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for taking the time to submit your feedback. If you ever have any comments, questions, or concerns please feel free to reach out.

February 05, 2021

Ben was easy going and great to work with. If I left a review 2 years ago for Bertera it would have been a 0 for their service department. Jury is still out on that department for now. But I love my new More

by skeptical
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Cheney
Feb 08, 2021 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for the kind words and recommendation!

October 27, 2020

I had an easy and enjoyable time shopping for my new car. Bertera had the best selection of Jeeps in the area and Evan showed me other possibilities at other area dealers to make sure I was completely satisf More

by Szukowski 1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Maloney
Nov 02, 2020 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for the 5-star rating!

August 20, 2020

August 20, 2020: Recently l had major work done on my car at Bertera Chrysler Jeep on Riverdale Street. The service department was very kind and professional in diagnosing my needs and then providing them a More

by Mdelvpars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Chambers, Bob Miller, Dave Englishman
Aug 21, 2020 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for the kind words and recommendation!

August 01, 2020

Imagine rating 5 stars on a 9 grand service bill?!? But it’s true!!! Was driving in Mass from out of state when my classic Wrangler threw a rod!! Towed to Bertera and they were fantastic from the get-go! A More

by rjsull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandra Chambers
Aug 03, 2020 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for the 5-star rating!

July 07, 2020

One of my best purchase experiences. Hilary at Bertera and the staff provided a AAA experience with zero hassle. Very professional, no issues, great pricing. Recommend you check them out. More

by Jeeper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Sherwood
Jul 09, 2020 -

Bertera Chrysler Jeep Dodge Ram responded

Thank you for the 5-star rating!

March 03, 2020

bought a car 2 weeks ago overall horrible experience buying from there my salesperson was awesome Ben. hes the reason for being 1 star otherwise I'd say 0 stars. everyone else was rude, inconsiderate an More

by small3269
Recommend Dealer
No
Employees Worked With
Chris Donah, Benjamin Cheney
Mar 13, 2020 -

Bertera Chrysler Jeep Dodge Ram responded

First, let me just say thank you for your feedback. As we try to get better as a dealership, our customers feedback is always important. Second, let me respond to this review. You told everyone you were tax exempt at the time of sale. We followed your wishes and worked all paperwork to reflect that. Unfortunately you were not tax exempt based on the states criteria. You then tried to extort us by saying you were driving the vehicle and that there was nothing we could do about it. That wasn't the case and we re contracted you with the proper tax amount. It is the law that all purchasers pay the correct sales tax to the state of residence. Not paying tax is a crime. In closing, if we are a bad dealership for making you pay taxes, all of our customers would write a bad review. I am very sorry that you feel this way and we want to thank you for your service but it is not in the dealerships authority to subvert the law.

February 29, 2020

I brought my Jeep in for an oil change and they took it on time and returned it 50 minutes later. I think that’s pretty good. Good Dealership. Thanks Tom L. More

by Tom L
Recommend Dealer
Yes
Employees Worked With
Jeoff Hoyt, Kyle Conley
February 04, 2020

Excellent service ever time I visit Service department is very welcoming and professional....always an excellent experience each time I bring my car in for service.... I would recommend More

by Kellycerino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ally she’s excellent!
February 01, 2020

Service manager David Englishman was the rudest self serving manager I've ever Dealt with when I was having a serious problem with my BRAND NEW JEEP WRANGLER..A serious problems jeeps have today that is More

by swan64
Recommend Dealer
No
Employees Worked With
David Englishman
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