I want to start by saying a few things:
First off, this is the first review I’ve ever written - perfect time to start. Second, the only reason I am giving them a 1 star rating is because I have to do so to write my review. I wish there was an option for negative stars because that would be much more fitting for these lying con-artists.
This was 100% the worst experience I have ever had purchasing anything and it started at the bottom and went all the way up to ownership. This dealership will lie, cheat, and essentially steal your money. And on top of that they will screw up every ounce of paperwork on the way there, even if you bring them everything they need on a silver platter.
They will not honor any promises that they make verbally or in writing. They lied to me from their first words right up until this past Friday. After waiting a month, I had to threaten to take them to small claims court to get the check that they owed me (which didn’t even cover half of the repair that they promised to take care of). This is also after they were contacted by the Attorney General’s office telling them settle it.
These repairs were supposed to be taking care of before I bought the vehicle because I noticed the issue before purchasing and was prepared to walk away (after driving 2 hours to look at the vehicle). The sales person and the general manager convinced me that because they would have to take care of the repair anyways to give them a chance to repair it first. Well, they found a way to cover up the problem. I moved forward with the purchase and not even 1 week later the issue showed up again. I called them and gave them a second chance to make it right. They took the truck back and again found a way to mask the issue. When I got the truck back it had additional damage and the repair was not performed correctly AGAIN!
After this I decided that I had to go above the salesperson because he was not able to take care of it the way it needed to be taken care of.
This is where the experience turned from bad to worse. The amount of disrespect and lies that came from the General manger, Rich Salmon, were astonishing. He started off by using phrases like “that is out of the realm of possibilities” when trying to get them to repair it correctly like they had promised “no matter what it takes” (also their phrase). He straight up refused to return my phone calls and ignored his phone when I called. The only time I could get him to return my calls is when I called on Mondays to involve the owner, Steve Bertara. Well, that was useless because clearly the owner himself does not care about his reputation or the the fact that his name is on the building.
I had to resort to text messages from Rich because that is the only way he would communicate. In the end, I ended up settling on less then half of the cost of repair but I am happy I did. The truck is now repaired correctly and the situation is over - 3 months after my purchase.
BUT, if this dealership thinks that this situation is going away, they are very very wrong! I will be writing reviews on every single website that I possibly can and I plan to update them every 6 months for the entire time I own the truck. I have filed complaints with both the Better Business Bureau and the Massachusetts Attorney General. And to be honest, if I didn’t live 2 hours away, I would sit at the end of their driveway with a sign telling people to “ask me about my experience”. There is so much more that I won’t get into because I would have to write a book to do so.
STAY AWAY FROM THIS DEALERSHIP AT ALL COST!!!And BEWARE of Rich Salmon- you know when he’s lying because his lips will be moving!!!