I bought a new Nissan last week I was told I would be called when my registration came in I was not called I had to call then I go yesterday to get my car inspected the service guy said the machine just went down how convenient that was then I go back this morning and was told my front plate was bad I didn't argue with the inspection guy I knew there wasn't nothing wrong with the plate because I used to do inspections myself but I went to the registry just so I could get prof that the plate wasn't bad and I wasn't going back to Bertera Nissan just to get into an argument and being told no so I had to go to another inspection station and pay again for an inspection which they also said nothing was wrong with the plate I'm very unhappy with Bertera Nissan. I would like to say Bertera Nissan has gone out of their way to fix this matter and I would like to thank all departments they really care about customers
I walked into the building not knowing what i was going to do, and Hans was by far, the best sales rep i have ever dealt with. He walked me through everything, helped me find the exact car i needed for my family, I cant thank you enough Hans !!
I am on my second lease with this dealership, they are always very helpful anytime I've had any type of issue or question/concern and are always very friendly and in contact with me to make sure everything is continuously going well! Love the Auburn staff!!
More than helpful throughout our search for an AWD vehicle, Curtis, as well as the rest of the sales staff went to great lengths to make sure we had hall of the information we needed to make our final decision!
I will never buy a car from them again. There sales team is very rude and doesn't know what they are talking about. I contact them lots of time about a refund check and was not getting any answer from them. I would not recommend them at ALL!! There sales rep Curtis is very rude to buy a car from. If you are going to buy a car from them please make sure you check all your paperwork before signing anything because I was told one payment amount at the first and the at time of signing payment went up by $40.00 per month.
Bought a 2015 used car. Was generally pleased with the sales and finance staff we interacted with.
My complaint is the quality of the car when delivery was received. A week after registering the car, I brought it into a dealership for inspection. It was there that I found out that the car was delivered out of alignment and with half-worn brake pads.
I believe that buying a pre-owned car from a major dealership would not entail immediate maintenance, but I guess that is acceptable practice with Bertera.
This is the second vehicle we bought here. Straightforward sales people answering all your question. Chris T. In sales was great and the sales manager Jason was fantastic. Jeremy in the internet sales also helped make this a great car buying experience.
We like our Altima but would NOT recommend the service department. I have to bring the car there all oil changes for tires for life. Yet they tried not to honor it.. My husband has had to fight for the "points" they promise that will give discounts. We bring the car in the night before for a simple oil change yet it's never ready when promised and then Dennis in the service department is rude and unprofessional. The customer does not come first. They seem to care more about making a sale then good customer service after.