I came to the dealership with proof of financing; it was
a Sunday and my bank was closed. I offered a deposit to hold 2 vehicles that interested me until such time I could talk to my bank to structure what
a Sunday and my bank was closed. I offered a deposit to hold 2 vehicles that interested me until such time I could talk to my bank to structure what would be affordable. In my mind, I had not yet committed to price, but in signing for the deposit, apparently I did! I only offered the deposit because my bank was closed and I deemed it the honorable thing to do.
Lisa Kelly told me BEST works with my bank "...all the time..." and could take care of me that day! Though I was perplexed, I figured the nature of the car business allowed that availability. What I wasn't told, was BESTs relationship with with my bank was for a different loan program that required a credit check and whose result deviated from the loan I originally procured (and came into the dealership with) causing me to lose 2 cost-saving benefits: affordable GAP insurance and a 1/4% additional deduction from the loan payment for automatic withdrawal. I later learned BEST contacted numerous other banks in an attempt to procure any loan for me that Sunday. Lisa also told me, the Business Manager, Caleb Wilson, would talk to more on price when in actuality his role is only on loan structure, not price at all! Additionally, when I asked Caleb about the purpose of the credit check, his exact words were "...to prove you are who you say you are." I asked him "doesn't a driver's license to that?"
The experience went on for several days.
On the second day, I told Caleb I was not going to buy the second car. They still have not given me back my deposit. And even though I was called and told the financing documents were all set and to come in after work to close .... I arrived and they were not.
On the third day, Lisa told me she and Caleb had both talked to Mary Grace at my bank and finally had everything they needed. When I spoke with Mary Grace at my bank, she said no one from Best had called her!
On the fourth day, I was more than angry (financially violated actually), and Lisa threatened me by saying if I didn't come pick the car up that night she would put it back on the lot!
And one more thing, the vehicle was a car to help our family, and my daughter was going to be the primary driver. Lisa told my daughter, who was excited about the car, she would fill it up with gas. My daughter got home (3 miles away) to tell me the tank was only a quarter full.