Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Betten Baker Buick GMC Cadillac Midland

Midland, MI

4.6
154 Reviews
Call Dealership (989) 488-4656

2400 N Saginaw Road

Midland, MI

48640

Directions

By Type

154 Reviews of Betten Baker Buick GMC Cadillac Midland

April 08, 2024

Friendly, courteous sign in by Dawn at 8:00 am Saturday April 6. Work was done promptly, used reward points for payment. Departed around 9:10 am. More

by Steve666
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Report | Print
Helpful
December 09, 2023

Honest to god I would never recommend this place to anyone. I had came to the dealership with a check in hand, insurance on the vehicle, and ready to purchase just to show up and have the rims of the v More

by GS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Hughes
Report | Print
Dec 11, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Thank you for taking my call this morning! Again, I want to apologize for the experience you received from us. It was not our intention to offer a vehicle that was not up to standards. As you know, that Blazer that you placed insurance on was all done without ever seeing it in person. You and Brad looked at it online where it was listed at another location but we were happy to get it here for you to make things more convenient. The pictures online displayed 1 photo of the wheels so we were just as surprised as you when we discovered the paint scuffs on the wheels. As a dealer group, we share inventory which is great for our guests but sometimes a vehicle arrives and it does not meant expectations. I am sorry this purchase did not work out and I truly apologize for the experience you received from us.

Dec 11, 2023 -

GS responded

The reason why this is acceptable with your team is because this is the supervision they are under and what your business believes is acceptable. Here’s where the problem lies: 1. If the vehicle description and photos were accurate, this would have been known - therefor the description and photos are deceiving to the buyer. 2. If you as the dealer were surprised of the condition of the vehicle, you would have been more transparent about fixing it or speaking to the sister store about a good outcome for not only the buyer but also the seller. 3. It was disclosed in my texts that if the vehicle is accurately described along with accurate photos, then the deal was moving forward. It’s not on the dealership to tell the customer that it was convenient to bring the vehicle to your dealership when the buyer said if it’s not up to listed standards then don’t bother bringing it. So to even mention that is uncalled for. 4. In order to move along with financing the vehicle, insurance was needed. So I probably wouldn’t mention to a customer or the buyer that they inconvenienced themselves to put insurance on it when your sales person Brad also stated it is preferred to have insurance on the vehicle before purchasing which I sent him photo verification of. Your leadership speaks for itself as to why everything happened the way it did if this is your response.

Dec 11, 2023 -

GS responded

Also, let’s not forget the fact that you specifically stated you were aware of the situation already when we spoke on the phone, yet never reached out to rectify it prior to today, see a “bad review” online and then it’s time to do “damage control”. That’s not how you run a business. On top of no solution to rectify the problem such as, let’s see what vehicle we can find to assist your needs, let’s see how we can make this right etc. You made no mention of any of that, just that it wasn’t your dealerships car and it was a sister stores. I’d like to speak to the person above you.

Helpful
December 04, 2023

So far the people I have dealt with upon delivery of my new Yukon has been excellent. Today at the service department the service writer I worked with was excellent. More

by gelza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Report | Print
Helpful
November 29, 2023

Good check in. Service was quick This was only an oil change Good bye No More

by WATKINSDE
Recommend Dealer
Yes
Employees Worked With
Mesha Mortensen, Mesha Mortensen
Report | Print
Helpful
November 26, 2023

Dawn was very professional, and curtoasy. Was quick and efficient in processing my problem. Thank you. More

by glgrigoras
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson, Dawn Johnson
Report | Print
Nov 26, 2023 -

glgrigoras responded

Thank you for your help.

Helpful
November 25, 2023

I noticed an oil smell a day or two after service, so I decided to check the oil level. It was overfill yet again. This is the 6th time in the last 10 oil changes that it has been overfilled. I have made t More

by Fishongetthenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greggory Schramm is on the paperwork.
Report | Print
Nov 25, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Fishongetthenet, My name is Aaron Erway, I am the General Manager at Betten Baker. Thank you for sharing your experience. On behalf of the dealership, I am sorry about this. I'd like to opportunity to speak with you, please call me at (989) 631-1444. 10 oil changes could take up to 3 or more years and to fill overfill your oil 60% of the time just does not seem right. That being said, anything is possible and I'd like to speak with you and make this right. Please contact me at your earliest convenience.

Helpful
November 24, 2023

Fast For an oil change not much more to be said Appointment made on line. Received email that someone would be in touch. No response. Called several days later to confirm. Gentleman said it was in More

by JMBILLINGSLEY
Recommend Dealer
Yes
Employees Worked With
Don't know, visit was for oil change
Report | Print
Nov 30, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Hello, we are concerned to hear about this experience and will ensure it is brought to the attention of management. Thank you.

Helpful
November 21, 2023

Our transaction with our dealer went smoothly and answered all our questions regarding buying my vehicle. More

by MYLIN1951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Anzalone, Nick Wyman
Report | Print
Nov 29, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

Hello! Thank you for this feedback! We are so glad the transaction was smooth and informative! We hope you enjoy your new ride!

Helpful
November 21, 2023

The service was great and the people were so courteous it was so nice to have such customer friendly staff. More

by ButzinJ
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson, Dawn Johnson
Report | Print
Nov 29, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

We love to hear the staff was so friendly! Thank you for taking the time to rate and review us!

Helpful
November 18, 2023

Fast, courteous, friendly and informative They took care of my vehicle needs in record time. Christian was extremely helpful and courteous More

by naboos2000
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn, Christian Pangborn
Report | Print
Nov 29, 2023 -

Betten Baker Buick GMC Cadillac Midland responded

We are so happy to hear the service was fast, courteous, friendly, and informative! We are glad Christian was so great! Thank you for this feedback!

Helpful
1
2
...
16