I wanted to share with you how pleased I was with your team as I recently purchased a Buick Envision as a Christmas surprise for my wife. I dealt with Nick Thrall as my main contact and his knowledge, communication and overall great customer service was a joy to deal with. I have never purchased a new car and might have told you that I never would, before coming into your dealership, Nick and Tom certainly changed that perception for me. The first thing I noticed was the working environment that Tom Kuzner fosters and how well everyone got along and seem to genuinely cared for each other. They all also all worked together to make sure I received all possible incentives that were offered, you can tell the team cares so much more than making a sale, they are true consultants.
I mentioned that I wanted this to be a surprise for my wife and the whole team, Nick, Tom and Mason worked together to formulate a plan so that my wife would not tipped off before Christmas. Their efforts worked and Christmas morning was truly a special day that my whole family will not ever forget. Please extend a heartfelt thank you to your whole team for helping me make this special memory for my family.
You have a customer for life and Thanks you! for the great experience I had at Betton Baker.