Had to update my computer system and its was done in a reasonable time. Excellent customer support and service. Also they have a great waiting area with coffee and goodies to snack on while in the waiting area. A Plus!
Vehicle needed to be towed to the dealer a crank but no start condition. They were able to recommend a towing outfit who responded quickly. Vehicle was diagnosed the same day and repaired quickly. Satisfied with the results of my visit there.
They would've had 5 stars but they brought my car back not washed or vacuumed. I had to ask for it to be done which I've never done before. I also asked about trading in my car and gave the person a price I was comfortable doing monthly. The car I looked at was out of budget, so a no. If I was the sales person I would've looked in my inventory at the price I gave and would've called me back with some options. She lost a sale that day.
Always a positive experience at Bettenhausen. Their service department is the best I have found in our area after trying nany others over 40 years. Always properly fixed the first time. Honest in telling me things that are not needed.
As a female driver in the past I have always had an inferior feeling when doing business with dealership salespersons and most especially, the service department. I purchased my 2015 Fiat from Bettenhausen in July 2015 and have never had that experience there. I have become a life long customer of Bettenhausen and will highly recommend them to others.