Beyer Kia Alexandria

Complete Letdown from a Highly Rated Dealership I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments. Tom will also LIE to his customers. It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.) I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars). My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)? I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week). I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater. Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged. More

Superior Dealer Great Price. Transparent pricing. Honest. Dealt with Heidi in internet Department & Bobby Wallace Sales Manager. They got me a great deal & I am quite Great Price. Transparent pricing. Honest. Dealt with Heidi in internet Department & Bobby Wallace Sales Manager. They got me a great deal & I am quite happy with my 2017 Cadenza. Top notch people. Saved $5900 buying from them verses my local dealer. More

Bought a 2016 Forte I had an excellent experience. If you are shopping for a new car, make sure to ask for Kim, she is amazing! I love my new Kia Forte. I had an excellent experience. If you are shopping for a new car, make sure to ask for Kim, she is amazing! I love my new Kia Forte. More

From start to finish , every question I had was answered wis I'm not sure why I'm receiving another questionnaire, I already submitted one, but My experience with Khoa Tran and Omar C. was nothing short of exc I'm not sure why I'm receiving another questionnaire, I already submitted one, but My experience with Khoa Tran and Omar C. was nothing short of excellent.. They were ready when I came professional and no nonsense. Omar answered every question I had as a sales rep and Mr. Tran was consistent with everything he shared about the pricing of the vehicle prior to my visit! Thank you More

Great Experience! Friendly staff, knew what they were doing and had knowledge of all the features. helped us work towards our price point and features package and broug Friendly staff, knew what they were doing and had knowledge of all the features. helped us work towards our price point and features package and brought car in from out of town. great price and excellent finance department. More

Outstanding Ms Stewart was able to answer all questions i had concerning the sorento. She showed me how to use all the features, made it easy for me. I was plea Ms Stewart was able to answer all questions i had concerning the sorento. She showed me how to use all the features, made it easy for me. I was pleasantly surpriesed when she called me a couple days after the purchase to ask if I, or my wife, had any questions concerning the vehicle and if i was happy with the new car. I will refer friends to Ms Stewart and Beyer Kia. More

Oil change Great service, as always. What more can I say? I called for appointment to have the Kia serviced, Miguel promptly called back and we made arrangeme Great service, as always. What more can I say? I called for appointment to have the Kia serviced, Miguel promptly called back and we made arrangements for oil change. Miguel called when car was finished. We picked the car up. More

a great experience Our sales person, Tamara, gave us all the time we needed to understand all of the features of the car and asked us to call her or return to the dealer Our sales person, Tamara, gave us all the time we needed to understand all of the features of the car and asked us to call her or return to the dealership if there were any further questions. This was not a high pressure sales experience at all and it allowed us to try many different cars before choosing a Kia. The sales manager was very friendly and helpful too. This was an outstanding experience. More

Great service I scheduled an oil change online (very easy) and expected to use the shuttle to the Metro (my normal commute) and pick up the car after work. However, I scheduled an oil change online (very easy) and expected to use the shuttle to the Metro (my normal commute) and pick up the car after work. However, when I arrived first thing in the morning, Miguel assured me he could have it done quickly. 45 min later, I drove away with new oil and a washed & vacuumed car. Thanks! More