Big O Dodge Chrysler Jeep

When we first took our car for a no crank, no start issue. They had it for a few weeks, and did some work with the electronics. They believed they had it fixed, and called us to pick it up. We made it issue. They had it for a few weeks, and did some work with the electronics. They believed they had it fixed, and called us to pick it up. We made it to the gas station, and it had the same problem. So of course I was frustrated. Had it towed to Mckinney instead. But then Mark called my wife, and I. He convinced us to trust them again. So we let them have it towed back to their dealership free of charge. They QUICKLY discovered that the real issue was the PCM. They rush ordered the part, and worked out a deal with us to help cover the repair costs after all the trouble. So I definitely give them a 5 star review, and a high recommendation to all my family, and friends. Jake, Mark, Roger, and Joseph, and I don't remember the other techs name that worked in our car. But they are all great to work with. They definitely restored our trust in the Odom name. We will definitely be back! I can't thank them enough for all the help they gave myself, and my family! Highly recommend this service team! More

Just crooks. Took my 2019 Jeep Compass in for service. Check engine light was on because the auxiliary battery was bad. I had the main battery replaced by AutoZon Took my 2019 Jeep Compass in for service. Check engine light was on because the auxiliary battery was bad. I had the main battery replaced by AutoZone the day before and auxiliary battery checked. The auxiliary battery was bad and AutoZone didn't have the part in stock. So I took the car to be serviced. The mechanic verified with his computer the check engine light was on because of the auxiliary battery. Informed the mechanic that I was already aware the battery was bad and to let me know what a replacement would cost. This was at 8:30am with a scheduled appointment. He said it would take a few hours and would call if the price goes above $150 for approval. At 4pm I finally receive an invoice with recommendations totaling over $1200! I'm still making payments on the Jeep and spoiler alert....I bought it from this awful place. Anyways, I decline all the recommendations and finally get the real invoice for almost $250. I was charged $135 for a "battery concern" and the remaining balance is for the oil change. Again, AutoZone (for free) already tested the battery and the mechanic was fully informed before looking at the car. When asked about the unnecessary upcharge the mechanic back pedal stating it was from running a 180min diagnostics on the radio/touch screen. The radio/touch screen is manufactured defective and months after purchase started having issues like most Jeep owners have. Half the screen doesn't work, when it does sorta work, it jumps around and scrolls like an old analog TV use to. My child can clearly see its defective. No troubleshooting necessary. The Jeep is barely 3 years old and supposedly under warranty. They assured me once I bought the Jeep, they would fix anything wrong or correct anything I wasn't happy with. What a joke. Mechanics lie and manipulate people just like the trained salesman. I paid $250 dollars for an oil change and the Jeep left with the Check Engine light on and still needing an auxiliary battery. Exactly the way it came into the shop. Avoid this place like the plague. More

Don in the service department is the reason for the stereotype of the slimy, shady car dealership. Completely inept, and completely dishonest. Ignored information that would’ve helped diagnose a proble stereotype of the slimy, shady car dealership. Completely inept, and completely dishonest. Ignored information that would’ve helped diagnose a problem. Lied about things he’d said and done, and the payment process for a rental. Do not even consider using them for service. He’s completely awful. Mark, the service manager, was better to deal with, but still defended Don to a fault. I’ll set the car on fire before I return to the dealership for service. More

HIGHLY recommend!! My salesperson, Josh, was absolutely the BEST. No high pressure, very knowledgeable about every vehicle I was interested in. There was no back and forth about the price, very straightf the BEST. No high pressure, very knowledgeable about every vehicle I was interested in. There was no back and forth about the price, very straightforward. Great guy; ask for Josh. A seamless experience; I bought a used Toyota Tundra from them; spotless, clean Carfax, great shape for a great price. More

Service department is terrible. Blamed us for something their people did and then wanted us to pay. their people did and then wanted us to pay. More

Worst place I have ever bought a car!!! I will never go back. I wouldn’t recommend anyone to go here !!!! I wish I would have never come here 😔 back. I wouldn’t recommend anyone to go here !!!! I wish I would have never come here 😔 More

The sales manager (Brian Blymiller) said since I was 29 days away from my lease ending I wouldn't be able to trade in my car. Went to another dealership and that wasn't the case! He only said that so he co days away from my lease ending I wouldn't be able to trade in my car. Went to another dealership and that wasn't the case! He only said that so he could take my trade for a steal. I don't recommend going there unless you want to get scammed! More

Horrible experience with the new car sales department. This dealership will not accept a deposit to hold a vehicle. I spent two days moving money while in constant contact. After getting a certified check This dealership will not accept a deposit to hold a vehicle. I spent two days moving money while in constant contact. After getting a certified check made out to Big O Dodge and as we were pulling into the dealership we received a call to inform us they sold the vehicle to another buyer. We were met with no apology, profanity….very unprofessional behavior. We will never step foot for any service/business. Take my advice go anywhere else. More

nothing but liars here.the guy roger in the service dept is a liar and a joke.they fix stuff thats not broke and then tell you what you owe when you have a bumper to bumper warranty.this place is really a is a liar and a joke.they fix stuff thats not broke and then tell you what you owe when you have a bumper to bumper warranty.this place is really a joke ad a dealership. FACT More

I HIGHLY recommend Big O Dodge! I Went in tonight to purchase a Ram Rebel. Hunter Smith made the process extremely easy. He was straightforward and didn't play the usual salesman games. He brought me an purchase a Ram Rebel. Hunter Smith made the process extremely easy. He was straightforward and didn't play the usual salesman games. He brought me an offer, I countered once, we shook hands, deal done! From the time I set foot on the lot to the time I took delivery was the fastest I've ever been through a car deal. Again when I got back to finance, and dealt with Thomas, he didn't play games. He got straight to the point and offered me a great deal on an extended warranty, which I never buy, but I did this time. Of all the car transactions I've done, Big O was the smoothest and easiest, and I will definitely go back if I'm in the market for another Dodge! More